Order Management Associate
2 weeks ago
Cooee Inc. Makati, National Capital Region, Philippines
OverviewJoin to apply for the Order Management Associate role at Cooee Inc.
About The RoleWe have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions. You will be joining a fast-growing online division, responsible for assisting customers through live chat and inbound calls, preparing quotations, managing orders, and supporting senior project managers in documentation for larger projects.
What Youll Be Working On- Handle customer inquiries via live chat and inbound calls.
- Provide product information, prepare and send proposals, quotations and documentation, and process orders.
- Ensure order fulfillment and coordination with suppliers/partners for timely delivery.
- Maintain accurate records in CRM / order management tools of sales, orders, and customer communications.
- Assist senior project managers with preparation of documents and presentations for larger commercial projects.
- Deliver customer service by being responsive, clear, and solution-oriented.
- At least 1 year experience in customer service, order management, or sales support preferred.
- Fresh graduates with excellent communication skills and willingness to learn are welcome to apply.
- Excellent verbal and written communication skills.
- Adaptable and detail-oriented, able to work in a fast-paced and changing environment.
- Familiarity with CRM or e-commerce platforms (e.g., Shopify) is an advantage, but not required.
- Experience in the Microsoft Office Suite including Word & Excel skills.
- HMO on Day 1
- People development
- Weekly engagement activities
- Step into a journey where growth is a shared experience
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Business Consulting and Services
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