Sr Manager Implementations

14 hours ago

Philippines Teleperformance Full time

Responsibilities

  • Responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for every client assigned.
  • Accountable for overall success of each launch including but not limited to, internal teams survey response of your performance and the clients NPS feedback of their overall implementation experience.
  • Performing deep dive information gathering sessions and collect client program requirements, you will validate the workflows and processes of incoming opportunity.
  • Managing client and project team expectations simultaneously for a frictionless onboarding experience.
  • You will handle day-to-day client communication throughout each implementation, host clients and ensure that client satisfaction and confidence in Teleperformance remains high throughout the implementation.
  • Create, manage and track project vehicles, including, but not limited to:
    • Project schedules
    • Detailed project plans
    • Project scope statements
    • Resource plans
    • Risk and issues logs
    • Status reports
  • Communicate and collaborate with internal and external customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors.
  • Make recommendations to management about schedules, prioritization and resource allocation with input from team members.
  • Provide consistent project plan/status reporting for use by account managers, clients, and management.
  • Providing in time support for all business development initiatives like project plans for RFPs, RFQs, present plans during sales visits.

Qualifications

Work Experience

  • At least 5-years of experience in project management with a minimum of 2-years of experience in operations and/or account management role working directly with Client Points-of-Contact within a BPO in a similar role.

Education, Qualifications and Proficiency

  • Degree level or equivalent.
  • Knowledge of both theoretical and practical aspects of project management.
  • Knowledge of project management techniques and tools.
  • Direct work experience in project management capacity.
  • Proven experience in people management, strategic planning, risk management & change management.
  • Proficient in project management software.
  • Attained qualification in project management will be an added advantage.

Technical Skills

  • Competent use of Microsoft Project, Excel, PowerPoint, Zoom (or other webinar tools).
  • Fluency in written and spoken English.

Working Conditions

  • Travel required, must have a valid passport.
  • Ability to attend and conduct presentations.
  • Flexible working hours.

Key Skills and Competencies

  • Planning and organizing.
  • Flexibility.
  • Teamwork.
  • Critical thinking and problem-solving skills.
  • Documentation & communication skills.
  • Decision-making.
  • Influencing and leading.
  • Delegation.
  • Adaptability.
  • Stress tolerance.
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