Sr. Manager Process Improvement

3 days ago


Pampanga Philippines Gratitude Inc Full time

Urgent Hiring Role: Sr. Manager – Process Improvement (Service Excellence) Industry: Telco & Media Location: Clark, Pampanga Work Setup: Onsite Schedule: Flexible Start Date: ASAP Salary: PHP 180,000 base + PHP 20,650 allowance + sign-on bonus Qualifications Lean Six Sigma Greenbelt Certified (minimum) Experience managing Telco and Media accounts Proven Process Improvement experience in a BPO setup Minimum 5 years’ experience in a Process Improvement role At least 2 years’ tenure in the last 2 organizations Completed GB projects for KPI improvement (e.g., CSAT, AHT, etc.) Currently a Manager or Sr. Manager Willing to work onsite in Clark with a flexible schedule #J-18808-Ljbffr



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