Head of IT

About Euc We’re making good health last a lifetime. More than 1 billion people globally live with obesity, a leading indicator of preventable chronic diseases such as diabetes and heart disease. Eucalyptus is the company behind Juniper, one of the world’s largest weight‑management programmes combining GLP‑1 medication with a tailored nutrition and exercise programme, supported by a multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists. Our published clinical research shows that our combined approach increases the likelihood of patients losing significant weight during treatment with Juniper by four times. Job Description Eucalyptus is hiring a Head of IT to lead and scale our global IT support function. The role ensures a reliable, secure, and high‑quality technology experience for all employees, from onboarding to ongoing support, across both company offices and remote setups. The ideal candidate is a hands‑on, people‑first manager who balances operational excellence, strategic planning and team development as the company scales. About The Role (What You’ll Be Doing) The Head of IT sits under the Trust Team (IT, Infrastructure and Cybersecurity) and reports to the Head of Security and Infrastructure. Key Responsibilities Manage and mentor a global team of IT support analysts across the Philippines, Australia and the UK. Own the roadmap and manage delivery for the IT function, continuously driving improvements to improve efficiency and user satisfaction. Own end‑user support SLAs, ticketing workflows and escalation paths. Partner with Security and People teams to improve onboarding, access provisioning, device management and compliance. Coordinate IT support coverage and hardware logistics for local and remote users across global regions. Create and maintain clear internal documentation, runbooks and training guides. Lead vendor selection and management for hardware, software, managed service providers and office audio‑visual systems. Lead cost management, budgeting and forecasting for IT services. Skills & Experience 7+ years of experience in IT operations, with 2+ years in a team‑lead or management role; experience in a startup/scale‑up environment is highly regarded. Experience managing global support teams across hybrid and remote‑first environments. Familiarity with Google Workspace, Okta, Slack, Kandji or similar MDM, and ticketing systems (e.g. Linear, Freshservice). Experience managing IT procurement and licensing processes, vendor relationships and software contracts. Experience leading cost‑management initiatives to optimise IT spend. Passion for using automation to streamline IT processes and improve quality of service; comfortable with low‑code/no‑code automation tools (e.g. Zapier), APIs and webhooks and integrating SaaS tools. Excellent written and verbal communication skills, especially in communicating technology concepts to non‑technical audiences. Excellent communication skills and the ability to influence stakeholders across all levels of the organisation. Behaviours & Attitudes Strong business analysis and partnering skills; thrive on working alongside diverse stakeholders and building strong business relationships. Problem‑solving orientation: approach challenges with creativity and persistence, comfortable with ambiguity and able to connect day‑to‑day work to larger objectives. Continuous learner: intellectually curious, humble, actively seek new perspectives, adapt thinking based on evidence and embrace learning curves. Why you should join Euc Join a strategic, growth‑minded squad that values curiosity, accountability and continuous improvement. Access to learning budgets, mentorship from leaders across multiple countries and opportunities to move across teams and explore new markets. Comprehensive health coverage (including up to two dependents), generous vacation, sick and parental leave, 13th‑month pay, statutory benefits and wellness budget. Job Details Role Level: Executive‑Level Work Type: Contract Country: Philippines City: Makati, National Capital Region Job Function: Information Technology (IT) Industry: Health and Human Services Company: Eucalyptus Company Website: Legal Statement At Eucalyptus, we value individuals from all backgrounds, experiences and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. #J-18808-Ljbffr