Clark | Workforce Scheduling Analyst

3 weeks ago

Ilocos Norte Philippines Buscojobs Full time

Job Description

  • Workforce Planner — Input efficient, cost effective, equitable and operationally sustainable rosters in a timely manner, and in accordance with relevant guidelines and procedures.
  • With a focus on efficiency, resource optimisation and continuous improvement, ensure optimal resources are available to meet customer demand and exceed service standards.
  • Update resource plans and generate reports on staffing status as required.
  • Ensure the New Zealand and MVP teams supporting the NZ business are adequately resourced to achieve targets and service levels through planning, rostering and real time management of resources.
  • Provide support with roster related queries including changes and modifications.
  • Provide accurate and timely processing relating to all workforce deployment activities for the New Zealand teams.
  • Identify and manage issues and gaps in resourcing, incorporating initiatives in planning and resourcing and for supporting ongoing operational efficiencies.
  • Initiate and drive the rostering process through data analyses and reporting to the operational managers in New Zealand.
  • Process routine actions and administrative reports including but not limited to absenteeism, overtime, shift changes, on-call, departures and modifications.
  • Build and maintain productive working relationships with staff and line managers and proactively seek feedback to ensure a quality focused service is being provided to the New Zealand business.
  • Work closely with Field Managers to identify and communicate Delivery Partner’s availability.
  • Attend and constructively participate in team and company meetings.
  • Escalate all appropriate matters to the Host Employee or Host Manager or other appropriate Client employee on a timely basis.
  • Adhere to relevant Client policy or procedures.
  • Adhere to relevant MVP policies and procedures including Human Resources and Health and Safety policies and procedures.
  • Perform other reasonable duties as requested by management.
Qualifications
  • Diploma in Business studies, Human Resources or Business Systems.
  • Experience with rostering software and systems.
  • Demonstrated knowledge and experience managing rostering complexities.
  • Understand human resource guidelines or equivalent, in relation to the development, maintenance and population of operational rosters.
  • Demonstrated effective level of interpersonal and oral and written communication skills, exercising confidentiality.
  • Demonstrated ability to maintain quality and attention to detail when working to deadlines on tasks requiring a volume of transactions.
  • Demonstrated problem solving skills with the ability to handle multiple tasks, meet deadlines, work under pressure and under limited supervision.
Schedule
  • 8 hour shift
  • Day shift
Ability to commute/relocate
  • Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required).
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