
Bdo Private Bank- Customer Relations Officer
1 week ago
Associate Iii, Customer Support
Taguig, National Capital Region Ingram Micro
Posted today
Job DescriptionDescription
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.
With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
Position Summary
- Takes initial customer calls and answers general questions regarding company products and services.
- Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
- May determine caller eligibility for technical support and transfers calls to technical support queues.
- Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
- Documents customer concerns and forwards complaint trends to appropriate departments.
What you bring to the role
- Seasoned individual contributor. Works under limited supervision for routine situations.
- Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
- Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
- Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
- May act as a lead or mentor to more junior technical or administrative support personnel.
- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally works independently within established procedures…
College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.*
Taguig, National Capital Region Ingram Micro
Posted today
Job DescriptionDescription
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.
Position Summary
- Takes initial customer calls and answers general questions regarding company products and services.
- Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
- Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
- Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
- Documents customer concerns and forwards complaint trends to appropriate departments.
What you bring to the role
- Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
- Makes minor adjustments to working methods.
- Communicates information that requires explanation or interpretation.
- Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Normally follows established procedures on routine work, requires instructions only on new assignments.
College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks.
SetSchedule – Customer Success/Support RolesOverview
SetSchedule is the software behind real estate and professional services. Roles include Customer Success Consultant with responsibilities to manage user experience, supervise teams, resolve customer issues, and ensure customer satisfaction.
Responsibilities
- Supervise the work of User Experience Team to ensure quality standards and deadlines.
- Resolve customer complaints and provide product/service information.
- Provide superior user experience to members.
- Prepare and issue work schedules and assignments for the team.
- Perform other duties within the category of employment.
Requirements
- At least 5 years experience in tech support leadership or equivalent.
- Excellent verbal and written communication, negotiation and conflict resolution.
- Proficiency with Google Docs/Sheets/Meets, Slack, etc.
- Basic workstation requirements listed (PC/laptop, 8GB RAM, good internet, headset).
Benefits
- Additional leave, company events, health insurance, paid training, work from home.
Location: Makati City / Ayala Ave., Makati; Remote option available for some roles.
Customer Support Representative (Amazon) 25 to 40kMakati, National Capital Region M and J Recruitment Firm
Posted today
Job DescriptionResponsibilities : Provide excellent customer service through active listening; handle confidential information securely; aim to resolve issues on first contact; communicate clearly with customers.
Qualifications : At least 2 years of college completed with 3 years BPO experience; experience in E-commerce preferred; strong English communication; good computer skills; 40 WPM typing; night shift availability.
Salary : Php 25,000 to Php 40,000; Schedule: Night shift, Shift system.
Application : Experience in customer service (3 years preferred).
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