Instructional Designer Associate

Optum Makati, National Capital Region, Philippines

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Learning Needs Analysis
  • Collaborate with stakeholders to identify performance gaps and learning objectives
  • Conduct learner profiling and audience analysis to tailor content effectively
  • Analyze job roles, tasks, and competencies to align training with business outcomes
• Curriculum and Course Design
  • Design end-to-end learning journeys, including curriculum maps, learning paths, and modular structures
  • Develop instructional strategies that support adult learning principles, including blended, self-paced, and instructor-led formats
  • Create storyboards, scripts, and course outlines that guide content development
• Content Development
  • Develop engaging and interactive learning materials such as eLearning modules, videos, simulations, and assessments
  • Use authoring tools (e.g., Articulate Storyline, Adobe Captivate, Rise) to build digital content
  • Ensure content is accurate, inclusive, and aligned with organizational standards and compliance requirements
• Assessment and Evaluation
  • Design formative and summative assessments to measure learner progress and program effectiveness
  • Create rubrics, quizzes, case studies, and certification mock exams
  • Analyze assessment data to refine instructional strategies and improve learner outcomes
• Learning Technology Integration
  • Work with LMS platforms (e.g., Cornerstone, Thought Industries) to deploy and manage learning content
  • Integrate tools for adaptive learning, gamification, and analytics to enhance learner engagement
  • Troubleshoot technical issues and ensure content compatibility across devices
• Project Management and Collaboration
  • Manage timelines, deliverables, and stakeholder communications throughout the design lifecycle
  • Collaborate with subject matter experts (SMEs), trainers, and developers to ensure instructional accuracy and relevance
  • Maintain documentation and version control for all instructional assets
• Compliance
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any directives (e.g., transfer or re-assignment, changes in work locations or shifts, and policies regarding work benefits or environment). The Company may adopt, vary or rescind these policies at its absolute discretion without limitation.

• Any course or equivalent experience
• College Graduate/ Highschool Graduate/ SHS Graduate
• 2+ years of Instructional Design experience or Content Development experience
• 1+ years of Storyboarding and Training & Facilitation for SOPs, E-learning courses, Videos & Job aids, Storyline 360 or Rise 360
• Proven excellent communication and writing skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.

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