Customer Onboarding Specialist

2 days ago

Manila, National Capital Region, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per year

The Onboarding Specialist will be required to utilize skills from training, education, experience, or certifications to fulfil their daily responsibilities.

Responsibilities

  • Exhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexis

  • Manage and coordinate new customer onboarding activities and act as the primary contact for all issues and opportunities related to the customer during the onboarding process

  • Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise - resulting in increased customer confidence in LexisNexis as their service provider

  • Initiate the escalation process for unresolved customer problems

  • Create onboarding documents and self-service training materials for customers

  • Act as positive role model by demonstrating continuous performance improvement, solid business skills and support of department/company objectives

  • Promote excellence through high individual productivity, accuracy, and thoroughness- look for ways to improve and promote quality

  • Work effectively in a team environment by balancing team and individual responsibilities; Contribute to building a positive team spirit; proactively look for and act on opportunities to assist the team

Qualifications: 

  • Bachelor's degree holder or at least completed 2 years in college with no back subjects.

  • At least 2 years of BPO exp

  • A great attitude and professional disposition with demonstrated oral and written communication skills.

  • Strong detail orientation and ability to follow defined processes

  • Self-motivated with solid time-management skills to completed required tasks.

  • Ability to use Microsoft Office applications (including Word, Excel, PowerPoint, and Outlook).

  • Experience with CRM systems a plus.

  • Previous experience in a telephonic or customer facing position is preferred.

  • Keen problem solving and a commitment to providing resolution to customer issues on the first pass.

  • Dedication to meeting the expectations and requirements of customers and ability to gain the trust and respect of the customer.

  • Highly motivated to work as a team player and perform as an individual contributor.

  • Experience working in a highly complex matrixed corporate environment is preferred.



We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

  • Customer Onboarding Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines SolarWinds Full time

    1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business...

  • Customer Onboarding Specialist

    4 days ago

    Manila, National Capital Region, Philippines SiteMinder Full time ₱40,000 - ₱60,000 per year

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Onboarding Specialist

    2 days ago

    Manila, National Capital Region, Philippines SiteMinder Full time ₱1,200,000 - ₱2,400,000 per year

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • SaaS Customer Onboarding Specialist

    4 days ago

    Manila, National Capital Region, Philippines Yngen Datacom Corp. Full time ₱400,000 - ₱600,000 per year

    Join Us as a SaaS Customer Onboarding SpecialistAre you passionate about guiding customers toward success, solving challenges, and helping businesses unlock the full potential of innovative software? Do you excel in a remote work environment while collaborating with clients worldwide?Yngen Datacom Corp is looking for a Customer Onboarding Specialist to help...

  • Onboarding Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines WebBeds Full time

    What you will do on your journey with WebBeds.The Onboarding Specialist will be responsible for delivering a smooth, engaging, and efficient onboarding experience for new hires. This role ensures that all employees are successfully integrated into the organization by coordinating pre-employment requirements, facilitating orientation sessions, and supporting...

  • Merchant Onboarding Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines HitPay Full time ₱900,000 - ₱1,200,000 per year

    About HitPayHitPay is a full-stack payments infrastructure platform headquartered in Singapore. We empower small and medium-sized businesses across Southeast Asia and beyond to unify their commerce—whether online, in-store, or B2B. With regulated operations across multiple markets, HitPay provides direct access to local and regional payment methods,...

  • POS Implementation and Onboarding Specialist

    2 days ago

    Manila, National Capital Region, Philippines Altametrics Full time ₱40,000 - ₱60,000 per year

    Company Overview:Trusted by major players throughout the industry, Altametrics has been designing and deploying infrastructure solutions renowned as best-of-breed in performance since 1997. The company philosophy is to combine software design with comprehensive consultancy and support services for business-critical applications.Our enterprise software...

  • Onboarding Specialist

    1 week ago

    Manila, National Capital Region, Philippines Reel Edge Full time ₱900,000 - ₱1,200,000 per year

    About UsWe're a fast-growing company that researches online casino promotions and develops strategies our customers can follow to maximize their profit. Founded in 2016 by an Oxford University alumnus, our methods have gained media recognition for turning the tables in favor of the player. We operate as a lean, high-performance team with a strong presence in...

  • Onboarding Specialist

    4 days ago

    Manila, National Capital Region, Philippines Hostaway Full time ₱1,200,000 - ₱2,400,000 per year

    Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our...

  • Onboarding and Offboarding Specialist

    4 days ago

    Manila, National Capital Region, Philippines Monee Full time ₱800,000 - ₱1,200,000 per year

    Job DescriptionAn Onboarding and Offboarding Specialist will be responsible:Delivering a seamless experience to new hires and departing employeesCoordinating pre-employment requirements, including medical examinations, background checks, and document submissions.Facilitating onboarding kits such as but not limited to the Company ID, new hire kit and other...