Quality Assurance

3 weeks ago

Metro Manila Philippines Klaiya Full time
Overview

Join to apply for the Quality Assurance (QA) Analyst - Ecommerce role at Klaiya .

Job Purpose

The QA Analyst is responsible for reviewing, monitoring, and evaluating the implementation of internal processes and operational standards. This role ensures that Standard Operating Procedures (SOPs), workflows, and live operations (e.g., live sessions or client-facing activities) are consistently followed and aligned with company guidelines and quality benchmarks.

Key Responsibilities
  • Audit and review existing Standard Operating Procedures (SOPs) for clarity, accuracy, and proper application across departments.
  • Monitor and evaluate workflow efficiency to ensure that internal processes support quality and productivity goals.
  • Observe live sessions (e.g., live selling, customer service, internal training) to check adherence to established protocols and brand standards.
  • Identify compliance gaps, process deviations, or improvement opportunities and report findings with actionable recommendations.
  • Work closely with department heads and team leads to implement quality improvements and reinforce best practices.
  • Document findings and maintain QA logs, scorecards, and evaluation reports.
  • Participate in regular calibration sessions with other training and operation leaders to ensure consistency in evaluation and scoring.
  • Assist in the creation or revision of QA tools, including checklists, rubrics, and SOP templates.
  • Provide feedback and training support to frontline and back-office teams based on quality reviews.
  • Stay updated with industry trends and apply relevant quality assurance practices and standards.
  • Build, improve, and/or utilize data tools to streamline quality data consolidation and analysis.
  • Support leadership with real-time insights through scheduled and ad hoc reports, ensuring decisions are backed by accurate, up-to-date information.
Qualifications
  • Bachelor's degree in Business, Operations, Quality Management, or a related field
  • 1–3 years of experience in a QA, process audit, or compliance role
  • Strong analytical and observation skills
  • Excellent written and verbal communication skills
  • Familiarity with documentation tools and QA evaluation frameworks
  • Experience in process-driven industries (e.g., BPO, e-commerce, customer service) is an advantage for KPI tracking, dashboard creation, and reporting
  • Ability to work independently and manage multiple evaluations concurrently
  • Experience in KPI tracking, dashboard creation, or business reporting tools (e.g., Google Data Studio, Power BI, or similar)
#J-18808-Ljbffr

  • Quality Assurance/Quality Control

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Quality Assurance Quality Control jobs in Navotas Navotas, National Capital Region ₱ - ₱ Y Columbia International Food Products Inc Posted 1 day ago Quality Assurance/Quality Control Navotas, National Capital Region ₱18000 - ₱23000 Y Columbia International Food Products Inc Posted today Job Description Job Qualifications; Candidate must possess...

  • Quality Assurance

    3 weeks ago

    , Metro Manila, Philippines Alfamart Trading Philippines Inc. Full time

    Joining Alfamart means becoming part of a dynamic organization, which is key to career success. As the first and only Super Minimart in the Philippines, Alfamart is dedicated to serving local Filipino neighborhoods and communities. By joining the fastest-growing retail chain in the country, you become part of a team that is making a real difference. You'll...

  • It Quality Assurance Specialist

    5 days ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Description A Quality Assurance Specialist is responsible for ensuring that products or services meet established standards of quality. This includes reliability, usability, and performance. The role involves designing and executing tests, identifying issues, and collaborating with development teams to improve quality. Key responsibilities include...

  • Quality Assurance Officer

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Quality Assurance Officer Makati City, National Capital Region ₱ - ₱ Y Xceptional International Services and Safety Corporation (XISCO) Posted 1 day ago Job Description The Quality Assurance Officer is responsible for ensuring that all facilities management operations, services, and processes comply with organizational standards, client requirements,...

  • Quality Assurance Analyst

    3 weeks ago

    , Metro Manila, Philippines Kajabi Full time

    Join to apply for the Quality Assurance Analyst role at Kajabi Join to apply for the Quality Assurance Analyst role at Kajabi Get AI-powered advice on this job and more exclusive features. About UsFounded in 2010 in Irvine, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into...

  • Quality Assurance Manager

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Quality Assurance Manager jobs in Mandaluyong, Philippines. Explore exciting Quality Assurance Manager roles where your expertise can make a real impact. These management positions are crucial for maintaining high standards across industries including manufacturing, technology, and services. Responsibilities typically involve overseeing quality control...

  • Officer, Quality Assurance

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Officer Quality Assurance (Philippines) Quality Assurance Officer (Ref. ADEP QSM 1.4.4) General responsibilities and functions include supporting Quality Assurance Inspectors (QAI) in maintaining an effective and efficient administrative system for QAD, ensuring documentation integrity, and contributing to continuous improvement of the Quality System Manual....

  • Quality Assurance Specialist

    1 day ago

    , Metro Manila, Philippines MicroSourcing Full time

    Join to apply for the Quality Assurance Specialist role at MicroSourcing Position: Quality Assurance Specialist Work setup & shift: Onsite | Day shift You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses...

  • Quality Assurance Associate

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Quality Assurance Associate jobs in Manila. Associate Professional, Service Quality Assurance Taguig, National Capital Region Ingram Micro Posted today Job Description Description Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in...

  • Quality Assurance Engineer

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Quality Assurance Engineer – Mandaluyong Mandaluyong, National Capital Region Liberty Flour Mills, Inc. Posted today Job Description The Quality Control Manager will lead a variety of food safety and quality assurance programs. In this role, you will supervise audits and inspect processes that monitor food handling, storage and service operations to assure...