IT Support Engineer 3/MSP

7 days ago

San Fernando, Philippines ConnectOS Full time

Join to apply for the IT Support Engineer 3/MSP (UK IT, WFH) role at ConnectOS

Salary: P80,000 - P100,000 (Monthly Package)
Schedule : 4:00 PM to 1:00 AM Manila time

What are we looking for?

Skills Required

  • MSP Experience & Multi-Client Management - Ability to handle multiple clients, shifting priorities, and escalations in a Managed Service Provider environment.
  • Project Delivery & Leadership - Proven track record in delivering IT projects such as cloud migrations, infrastructure upgrades, and security implementations.
  • Strong Technical Expertise Across Platforms - Proficiency in Linux systems, networking (Ubiquiti/MikroTik), Windows Server, Microsoft 365 & Azure, virtualization (Hyper-V/VMware), and VoIP (3CX, SIP).
  • Cyber Security & Best Practices - Hands-on experience with patching, MFA, endpoint protection, backup solutions, and applying security policies.
  • Clear Client Communication & Stakeholder Management - Ability to communicate complex issues in simple, jargon-free language, while building trusted advisor relationships.
  • Mentorship & Team Collaboration - Supporting junior engineers, knowledge-sharing, and contributing to process improvement.
  • Documentation & Process Orientation - Strong skills in documenting systems, following structured processes, and contributing to continual improvement.

What will you do?

  • Provide 3rd Line Technical Support - Take ownership of high-level tickets and resolve complex client issues and escalations.
  • Lead Project Delivery - Plan, manage, and implement IT projects including cloud migrations, infrastructure builds, and security upgrades.
  • Manage New Client Onboarding - Oversee technical onboarding to ensure smooth integration of new customers.
  • Maintain & Improve Systems - Proactively review client environments and implement improvements for performance, reliability, and security.
  • Apply Security Best Practices - Ensure security controls (patching, MFA, endpoint protection, backups) are applied and maintained.
  • Act as Trusted Technical Advisor - Engage with clients directly, explain technical solutions clearly, and provide ongoing guidance.
  • Collaborate & Mentor - Work with the internal team, mentor junior engineers, and contribute to process improvement.

Join the awesome team and enjoy these benefits & perks:

  • WFH
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Regular Company Events, Work Life Balance, and Career growth opportunities

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is an employee-owned firm providing building, environmental, land and sustainability consulting, as well as property valuation services throughout North America.

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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