IT Technical Support Engineer

2 days ago

San Fernando, Central Luzon, Philippines PCWORX IT Solutions Inc. Full time ₱250,000 - ₱500,000 per year

Job details:

IT Technical Support Engineer is responsible in providing support for the company client nationwide.

Duties and Responsibilities:

  • To provide on-site support.
  • To assist clients in solving complex technical issues.
  • To respond to all client queries. may require working after hours as well as a presence on-site as required.
  • To document all relevant departmental and field activities and resolve the complexities.
  • To perform basic network troubleshooting and maintenance.
  • To ensure that client machines operate consistently and efficiently, keeping the machines up and running, consistent up-time of routers, servers, networks, PCs, POS, printer and other office devices.
  • To perform printer, POS, laptop and desktop troubleshooting and debugging.
  • To communicate with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software.
  • To offer guidance and training to the client personnel.
  • To educate client about the product operation and maintenance procedures.
  • To analyze issues and prepare service report in a timely manner.

Qualifications:

  • Graduate of any IT related course
  • with at least 6 months related experience in Field Technical Works
  • Average user of MS Office software

Job Types: Full-time, Fresh graduate

Benefits:

  • Opportunities for promotion
  • Paid training

Work Location: In person

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