Telephony Engineer

Telephony Engineer jobs in the Philippines

Telephony Engineer (Cisco IP Telephony)

Location: Mandaluyong, PH

Mode: Hybrid

Role: Telephony Engineer

Posted: today

Overview: This role requires hands-on experience in Cisco IP Telephony (Cisco CUCM, CUBE, etc.). Telephony/Contact Center experience is considered critical to the client’s business; the right level of resources is needed.

Key Requirements: Candidate must have hands-on experience in Cisco IP Telephony (Cisco CUCM, CUBE, etc.).

• Shift Schedule: Shift A, B, C
• Work Setup: Hybrid
• Experience: 3 years preferred for Telephony/Contact Center relevance; client emphasizes appropriate resource level

Responsibilities and Qualifications are described in the detailed postings below as separate entries.

Telephony Engineer – IP Telephony Engineer

Location: Mandaluyong City, 1550

Shift: Rotational

Position Type: Contract

Work Setup: Hybrid (2x a week RTO)

Key Responsibilities:

• Define requirements and design scalable, reliable, and secure data center network architecture.
• Build and support IP telephony solutions including Cisco Call Manager (CUCM), Unity Voicemail, Jabber Softphone, E911, and contact center administration.
• Provide end-to-end telephony support: handset installation/setup, conference room support, dial tone and call quality troubleshooting, headset support, and phone relocations.
• Manage and troubleshoot analog devices (VG310, ATA187), fax lines, POS dialing, and paging systems.
• Configure and maintain E911 (ELIN programming, alerting) and SIP trunks (routing, troubleshooting, monitoring).
• Support Microsoft Teams Voice: DID assignment, call quality troubleshooting, and user requests.
• Handle DID number assignments, call routing, and abbreviated dialing.
• Collaborate with cross-functional teams, conduct testing, and integrate innovative solutions for improved performance.

Telephony Engineer – ActionLabs

Overview: ActionLabs offers Managed Services and related solutions; seeks Telephony Engineer as part of IT Infrastructure with focus on Cisco/Unified Communications, VTC, and related platforms. The team supports a large Cisco Telephony environment and various VTC/AV systems.

Responsibilities:

• Maintain Core Voice Platform Infrastructure from architecture to daily operations; support >75,000 endpoints in Cisco Telephony.
• Proactive monitoring, alerting, and automation to ensure platform service performance.
• Support Cisco IPT environment (Webex Calling, UCM, CUC, Expressways) and Oracle SBC (4600/4900).
• Utilize ServiceNow for ticket resolution; apply upgrades/patches; provide Tier 2 support for video conferencing and AV issues.
• Maintain telephony documentation; assist in VTC configurations and maintenance; ensure SLAs are met.

• Experience: Cisco Telephony, Webex Calling, UCM, CUC, Expressways; Oracle SBC; VTC; knowledge of PCI-DSS, GDPR, CCPA preferred.

Benefits listed include health insurance, company events, and opportunity for promotion.

Global Telephony Engineer – Tala

Location: Manila, Philippines; Global role with remote-first policy and offices in Manila, CA, Kenya, Mexico, India.

Role: Manage Tala’s global telephony environment (VoIP, Asterisk, Five9, call recording) with emphasis on high availability (99.9% uptime) and scalability.

What You'll Do:

• Dialer System Management (Five9): administration, campaigns, performance monitoring, troubleshooting.
• SIP Trunk Management: global maintenance, routing optimization, provider negotiations.
• Asterisk Server Administration: configuration, upgrades, security patches, dial plan development.
• GSM Gateway Management: ensure reliable mobile call connectivity (Philippines focus).
• Global Telephony Support: Tier 2/3 support; collaborate with Shared Services.
• Monitoring and Performance Optimization: dashboards, alerts, uptime.
• Vendor Management; Documentation; Project Management; Compliance & Security; Global On-Call Support.

What You'll Need:

• 3+ years in telephony systems, preferably in call centers; VoIP/SIP/GSM/RTP knowledge.
• Asterisk administration experience; dialer platforms (Five9, Genesys) preferred.
• Strong troubleshooting, communication, and collaboration skills; scripting (Python/Bash) a plus.
• Experience with O365, email security standards; vendor negotiation.

Culture note: Tala emphasizes inclusion and global team diversity; remote-first with offices in multiple locations.

Cisco Telephony Engineer

Location: Mandaluyong/Taguig (Hybrid)

Role: Cisco Telephony Engineer

Overview: Responsible for core voice platform infrastructure and operations; 75,000 endpoints supported.

Key Responsibilities:

• Monitoring, incident response, and automation; support Webex Calling, UCM, CUC, Expressways; Oracle SBC (4600/4900).
• Ticket resolution in ServiceNow; on-call support; video/AV issues; VTC equipment configuration and maintenance.

Posted: today

FTTH/Engineering Designer

Location: Philippines (various sites)

Role: FTTH design and drafting engineer; responsible for 2D drawings, BOMs, installation plans, QA/QC, and safety compliance.

Qualifications:

• Bachelor’s in Electronics and Communications Engineering or related field; 3+ years in telecom/internet/broadband; AutoCAD proficiency.
• NFPA, NEC, NEMA, IEEE, ANSI familiarity; strong English communication.

Pay: up to PHP 70,000/month; full-time or fixed term contracts; benefits include health insurance and paid training.

Other Telephony/IT Roles

Various postings exist for Telecommunications/IT roles involving installation, configuration, maintenance, and project management for network and telecom systems, including CCTV, PABX, WIFI, and office systems. Typical requirements include bachelor’s degree and 3+ years relevant experience; driver’s license and travel may be required.

Application questions commonly include availability, age/civil status, and willingness to work project-based contracts.

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