Telephony Engineer

3 weeks ago


Metro Manila Philippines Buscojobs Full time

Telephony Engineer jobs in the Philippines

Telephony Engineer (Cisco IP Telephony)

Location: Mandaluyong, PH

Mode: Hybrid

Role: Telephony Engineer

Posted: today

Overview: This role requires hands-on experience in Cisco IP Telephony (Cisco CUCM, CUBE, etc.). Telephony/Contact Center experience is considered critical to the client’s business; the right level of resources is needed.

Key Requirements: Candidate must have hands-on experience in Cisco IP Telephony (Cisco CUCM, CUBE, etc.).

  • Shift Schedule: Shift A, B, C
  • Work Setup: Hybrid
  • Experience: 3 years preferred for Telephony/Contact Center relevance; client emphasizes appropriate resource level

Responsibilities and Qualifications are described in the detailed postings below as separate entries.

Telephony Engineer – IP Telephony Engineer

Location: Mandaluyong City, 1550

Shift: Rotational

Position Type: Contract

Work Setup: Hybrid (2x a week RTO)

Key Responsibilities:

  • Define requirements and design scalable, reliable, and secure data center network architecture.
  • Build and support IP telephony solutions including Cisco Call Manager (CUCM), Unity Voicemail, Jabber Softphone, E911, and contact center administration.
  • Provide end-to-end telephony support: handset installation/setup, conference room support, dial tone and call quality troubleshooting, headset support, and phone relocations.
  • Manage and troubleshoot analog devices (VG310, ATA187), fax lines, POS dialing, and paging systems.
  • Configure and maintain E911 (ELIN programming, alerting) and SIP trunks (routing, troubleshooting, monitoring).
  • Support Microsoft Teams Voice: DID assignment, call quality troubleshooting, and user requests.
  • Handle DID number assignments, call routing, and abbreviated dialing.
  • Collaborate with cross-functional teams, conduct testing, and integrate innovative solutions for improved performance.
Telephony Engineer – ActionLabs

Overview: ActionLabs offers Managed Services and related solutions; seeks Telephony Engineer as part of IT Infrastructure with focus on Cisco/Unified Communications, VTC, and related platforms. The team supports a large Cisco Telephony environment and various VTC/AV systems.

Responsibilities:

  • Maintain Core Voice Platform Infrastructure from architecture to daily operations; support >75,000 endpoints in Cisco Telephony.
  • Proactive monitoring, alerting, and automation to ensure platform service performance.
  • Support Cisco IPT environment (Webex Calling, UCM, CUC, Expressways) and Oracle SBC (4600/4900).
  • Utilize ServiceNow for ticket resolution; apply upgrades/patches; provide Tier 2 support for video conferencing and AV issues.
  • Maintain telephony documentation; assist in VTC configurations and maintenance; ensure SLAs are met.
  • Experience: Cisco Telephony, Webex Calling, UCM, CUC, Expressways; Oracle SBC; VTC; knowledge of PCI-DSS, GDPR, CCPA preferred.

Benefits listed include health insurance, company events, and opportunity for promotion.

Global Telephony Engineer – Tala

Location: Manila, Philippines; Global role with remote-first policy and offices in Manila, CA, Kenya, Mexico, India.

Role: Manage Tala’s global telephony environment (VoIP, Asterisk, Five9, call recording) with emphasis on high availability (99.9% uptime) and scalability.

What You'll Do:

  • Dialer System Management (Five9): administration, campaigns, performance monitoring, troubleshooting.
  • SIP Trunk Management: global maintenance, routing optimization, provider negotiations.
  • Asterisk Server Administration: configuration, upgrades, security patches, dial plan development.
  • GSM Gateway Management: ensure reliable mobile call connectivity (Philippines focus).
  • Global Telephony Support: Tier 2/3 support; collaborate with Shared Services.
  • Monitoring and Performance Optimization: dashboards, alerts, uptime.
  • Vendor Management; Documentation; Project Management; Compliance & Security; Global On-Call Support.

What You'll Need:

  • 3+ years in telephony systems, preferably in call centers; VoIP/SIP/GSM/RTP knowledge.
  • Asterisk administration experience; dialer platforms (Five9, Genesys) preferred.
  • Strong troubleshooting, communication, and collaboration skills; scripting (Python/Bash) a plus.
  • Experience with O365, email security standards; vendor negotiation.

Culture note: Tala emphasizes inclusion and global team diversity; remote-first with offices in multiple locations.

Cisco Telephony Engineer

Location: Mandaluyong/Taguig (Hybrid)

Role: Cisco Telephony Engineer

Overview: Responsible for core voice platform infrastructure and operations; 75,000 endpoints supported.

Key Responsibilities:

  • Monitoring, incident response, and automation; support Webex Calling, UCM, CUC, Expressways; Oracle SBC (4600/4900).
  • Ticket resolution in ServiceNow; on-call support; video/AV issues; VTC equipment configuration and maintenance.

Posted: today

FTTH/Engineering Designer

Location: Philippines (various sites)

Role: FTTH design and drafting engineer; responsible for 2D drawings, BOMs, installation plans, QA/QC, and safety compliance.

Qualifications:

  • Bachelor’s in Electronics and Communications Engineering or related field; 3+ years in telecom/internet/broadband; AutoCAD proficiency.
  • NFPA, NEC, NEMA, IEEE, ANSI familiarity; strong English communication.

Pay: up to PHP 70,000/month; full-time or fixed term contracts; benefits include health insurance and paid training.

Other Telephony/IT Roles

Various postings exist for Telecommunications/IT roles involving installation, configuration, maintenance, and project management for network and telecom systems, including CCTV, PABX, WIFI, and office systems. Typical requirements include bachelor’s degree and 3+ years relevant experience; driver’s license and travel may be required.

Application questions commonly include availability, age/civil status, and willingness to work project-based contracts.

#J-18808-Ljbffr
  • Telephony Developer

    3 weeks ago


    , Metro Manila, Philippines Buscojobs Full time

    Job Description We are looking for a Telephony Developer to design, build, and optimize telephony and communication solutions that enhance our business operations and customer experience. Key Responsibilities: Design, develop, and maintain telephony applications (e.g., IVR, call routing, voicemail, and contact center solutions). Build APIs and integrations...

  • Telephony Developer

    5 days ago


    Manila, National Capital Region, Philippines White Cloak Technologies, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Title:Telephony DeveloperPosition OverviewWe are looking for a talentedTelephony Developerto design, build, and optimize telephony and communication solutions that enhance our business operations and customer experience. The ideal candidate will have hands-on experience developing applications and integrations with telephony platforms, VoIP systems, and...

  • It Engineer

    3 weeks ago


    , Metro Manila, Philippines Buscojobs Full time

    Unified Communications Engineer Pasig City, National Capital Region ₱ - ₱ Y UnionBank of the Philippines Posted today Job Description As Unified Communications Engineer you will be responsible for managing and supporting the bank's enterprise communication and collaboration platforms, including Microsoft Office 365, Teams, and telephony systems. The...


  • Manila, Philippines Tala Full time

    Tala Manila, National Capital Region, Philippines About Tala Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the...

  • Call Center

    3 weeks ago


    , Metro Manila, Philippines Buscojobs Full time

    IT Engineer (Voice & Telephony) Keep the conversation flowing with crystal-clear connections Job Summary We are seeking a skilled IT Engineer (Voice & Telephony) to support, manage, and enhance our call center's voice and telephony infrastructure. The role will ensure seamless, reliable, and high-quality communication systems that empower our teams to...

  • Technical Engineer

    3 weeks ago


    , Metro Manila, Philippines Buscojobs Full time

    Technical Engineer jobs in the Philippines Explore technical engineer roles where engineering principles, problem-solving, and collaboration drive design, development, testing, and implementation of technical solutions across industries such as manufacturing, construction, IT, and telecommunications. Most positions require a bachelor’s degree in a relevant...


  • , Metro Manila, Philippines Five9 Full time

    Senior Software Development Engineer - Professional Services Join to apply for the Senior Software Development Engineer - Professional Services role at Five9. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Five9 embraces diversity and is committed to building a team that represents...

  • Desktop EUC L1

    2 weeks ago


    , Metro Manila, Philippines Iron Systems, Inc Full time

    Join to apply for the Desktop EUC L1 role at Iron Systems, Inc Responsibilities The follow-up and support of the Laptop/Desktop and mobile telephony. Stock and asset management. Providing 2nd line IT support for all our internal departments. Coordinate with Client Tech Support to ensure all warranty related tasks are managed. Provide guidance, assistance and...


  • , Metro Manila, Philippines Buscojobs Full time

    Call Center Makati City, National Capital Region ₱ - ₱ Y Crescendo Staffing and Business Consulting Inc. Posted today Job Description Call Center Hiring – Glorietta 5, Makati We're looking for call center agents to join our team. Open for Newbies/Adapters Good to Excellent Communication Skills Willing to work onsite (Glorietta 5, Makati) Offer:...


  • , Metro Manila, Philippines Buscojobs Full time

    Job postings (Call Center / BPO) with responsibilities and qualifications for various locations. Call Center – Makati (Glorietta 5) Location: Makati City, National Capital Region Compensation: ₱21,000–₱27,000; on-site required (Glorietta 5, Makati) Job Description: Open for Newbies/Adapters Good to Excellent Communication Skills Phone interview ...