Fintech Account Manager

3 weeks ago

Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time

Responsibilities Own the account plan for designated accounts, applying structured planning methodologies. Gather and disseminate strategic account intelligence (e.g., competitor activity, market developments, client organisation changes). Act as the client’s primary contact post-sale, structuring, managing, and monitoring progress toward goals. Coordinate plans with internal stakeholders and manage communications on developments, technical matters, and operational issues. Detect and mitigate competitor activity by maintaining strong stakeholder engagement. Relationship & Product Engagement Management Build strong relationships across client organisations at senior and functional levels. Establish Glow’s presence across business areas and operating divisions. Support development of use cases with clients, showcasing full Glow product capabilities. Leverage executive and technical resources for pitches, presentations, events, and awards. Run regular account governance meetings and capture all relevant data in the Account Plan. Collaborate with product, servicing, and operations teams to evaluate and report on product journey performance , ensuring customer experiences are consistent and compliant. Contribute insights during complaint escalations and system issue investigations , providing root cause feedback and actionable recommendations to stakeholders. To succeed in this role you need Drive and enthusiasm; a systematic, energetic approach to achieving objectives. At least 5 years’ experience in account development, ideally in lending, consumer finance, fintech, consumer electronics, or telecommunications . Strong communication and stakeholder influence skills, from sales through technology to operations. Proven ability to present, negotiate, and build trust up to the C-suite executives. Discipline to own ideas from inception through delivery, with problem-solving pragmatism. Strong interpersonal skills with the humility to seek help when needed and the confidence to lead discussions for win/win outcomes. Creativity and a solutions-focused mindset, both for growth opportunities and operational challenges. Collaborative and curious mindset, eager to explore new methods and contribute to continuous improvement. A sense of fun and the ability to foster open, trusting team relationships. #J-18808-Ljbffr

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