Supplier Onboarding Operations Vice President

4 weeks ago

Taguig, Philippines J.P. Morgan Full time

Overview

Global Supplier Services (GSS) Supplier Onboarding Orchestration is a centralized operations function responsible for coordinating diverse processes across the end-to-end Source-to-Pay lifecycle. This dedicated group plays a pivotal role in managing all aspects of the procurement cycle by synchronizing supplier onboarding activities and by systematically tracking progress while identifying and implementing efficiency opportunities. Their vigilant monitoring ensures that every step in the process operates smoothly, enabling timely completion of engagements, optimizes operational efficiency, and consistently meets the GSS & business objectives. The Supplier Onboarding Orchestration team is charged with improving end user experience across all Lines of Business (LOBs) under one global lead, with standard operating procedures and performance metrics.

Responsibilities
  • Workflow management of the required supplier onboarding intake channels, due diligence, approval and provide guidance on operational execution.
  • Central coordination across GSS, adjacent LOBs/Corp Functions and Suppliers.
  • Execute tasks, initiate and operationalize processes and validate data.
  • Monitoring and drive the timely completion of supplier onboarding tasks through reporting, tracking and escalation.
  • Ensure quality and compliance of all required supplier onboarding activities, inclusive of operational enablement.
  • Provide guidance on the current onboarding process and opportunities for continuous improvement through process innovation.
  • Assist the team in collaborating with other supporting functions e.g. Legal, Compliance, and Tax, Risk experts across lines of business and corporate functions.
  • Help drive appropriate stakeholder participation in various GSS related & adjacent functions.
Required Qualifications, Skills, and Capabilities
  • 8-10 years of experience in Operations, Oversight & Control, Vendor Management, or related roles with proven track record of accomplishment.
  • Dynamic process improvement leader responsible for redesigning workflows & implementing process improvement strategies to enhance operational efficiency.
  • Experience in process improvement methodologies & project management is an advantage.
  • Desire to work in an operational environment that is fast paced and involves contact with multiple partners internal to GSS and to the larger firm.
  • Internal advisory/management consulting experience in process optimization is a plus.
  • Ability to partner closely with related functions (Sourcing, Legal, TPO, Payment ops etc.) to ensure a coordinated and effective program management.
  • Solid communication and negotiation skills as well as being an expert written and verbal communicator.
  • Excellent business judgment, particularly the ability to proactively monitor engagements to address issues early, performing root cause analysis to develop solutions.
  • Solid business analysis & problem-solving skills to enable efficient, accurate and objective decision making.
Preferred Qualifications, Skills, and Capabilities
  • Bachelor's degree required with working knowledge of Monday.com, Signavio is preferred.
  • Experience in financial service industry is preferred.
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