Patient Care Representative

4 weeks ago

Quezon City, Philippines E-Solutions IT Services Full time

Job Responsibilities

  • Schedule and confirm patient appointments for radiology procedures, including MRI, X-ray, Mammogram, CT scans, and Ultrasounds.
  • Utilize Exa RIS (Konica) to efficiently manage patient scheduling, records, and workflow.
  • Verify insurance details, pre-authorizations, and patient eligibility before scheduling procedures.
  • Provide patients with clear instructions regarding preparation, arrival times, and necessary documents.
  • Answer patient inquiries, resolve scheduling conflicts, and reschedule appointments as needed.
  • Coordinate with radiology technologists and healthcare providers to ensure seamless patient care.
  • Maintain patient confidentiality in compliance with HIPAA and company policies .
  • Handle high-volume calls while maintaining professionalism and empathy.
  • Document patient interactions, appointment details, and any special requests accurately.
  • Assist with administrative tasks related to radiology scheduling and data management.
Qualifications
  • Minimum 1 year of experience in a healthcare scheduling account
  • Familiarity with Exa RIS (Konica) or other Radiology Information Systems (RIS) is a plus
  • Strong organizational skills and attention to detail
  • Excellent verbal and written communication skills
  • Ability to multitask in a fast-paced environment
  • Proficiency in scheduling software and Microsoft Office Suite
  • Knowledge of medical terminology and radiology procedures is an advantage
  • High school diploma or equivalent required; Associate’s degree in healthcare administration is a plus
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