Patient Care Representative

3 weeks ago

Quezon City, Philippines E-Solutions IT Services Full time

Job Responsibilities Schedule and confirm patient appointments for radiology procedures, including MRI, X-ray, Mammogram, CT scans, and Ultrasounds. Utilize Exa RIS (Konica) to efficiently manage patient scheduling, records, and workflow. Verify insurance details, pre-authorizations, and patient eligibility before scheduling procedures. Provide patients with clear instructions regarding preparation, arrival times, and necessary documents. Answer patient inquiries, resolve scheduling conflicts, and reschedule appointments as needed. Coordinate with radiology technologists and healthcare providers to ensure seamless patient care. Maintain patient confidentiality in compliance with HIPAA and company policies . Handle high-volume calls while maintaining professionalism and empathy. Document patient interactions, appointment details, and any special requests accurately. Assist with administrative tasks related to radiology scheduling and data management. Qualifications Minimum 1 year of experience in a healthcare scheduling account Familiarity with Exa RIS (Konica) or other Radiology Information Systems (RIS) is a plus Strong organizational skills and attention to detail Excellent verbal and written communication skills Ability to multitask in a fast-paced environment Proficiency in scheduling software and Microsoft Office Suite Knowledge of medical terminology and radiology procedures is an advantage High school diploma or equivalent required; Associate’s degree in healthcare administration is a plus #J-18808-Ljbffr

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