Patient Service Representative

3 weeks ago


Cebu City, Philippines Harris Global Business Services (GBS) Full time

Patient Service Representative Join Harris Global Business Services (GBS) as a Patient Service Representative and play a vital role in ensuring patients receive the care and support they need. This role bridges patients, families, medical personnel, insurance providers, and administrative staff, helping create a smooth healthcare experience with empathy and professionalism. What You’ll Do Answer patient inquiries with empathy and professionalism, addressing concerns and providing accurate information. Assist with billing, collections, and insurance-related queries. Coordinate with third parties, such as insurance providers, to resolve account questions. Conduct proactive outreach and follow-ups with patients. Cross-train and collaborate with your team to ensure smooth operations and effective backup coverage. Uphold confidentiality and ensure HIPAA compliance at all times. Maintain reliability through punctuality, strong attendance, and teamwork. What We’re Looking For Experience in healthcare or customer service is a plus. Strong communication and interpersonal skills. Knowledge of billing, insurance processes, or HIPAA regulations is an advantage. Highly organized, detail-oriented, and able to thrive in a fast-paced environment. Why Join Us? Supportive and collaborative team environment. Opportunity to make a real impact on patients’ healthcare journeys. Career growth and development in the healthcare industry. Seniority Level Entry level Employment Type Full-time Job Function Health Care Provider Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr



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