Senior Analyst, Commercial SBC

3 weeks ago

Southern Manila District, Philippines Ocwen Financial Full time

JOB FUNCTIONS AND RESPONSIBILITIES

The Commercial Portfolio Associate will provide quality collection and property surveillance activities for commercial real estate loans. This role will support a team of Portfolio Managers that serve as the primary contact for borrower research requests and collection efforts. This position requires the ability to perform customer relationship functions, review loan documents, compliance, quality control and resolve a wide spectrum of borrower related inquiries related to commercial loan servicing.

  • Assists Portfolio Manager to monitor all delinquent commercial loans and pursue a course of action to resolve the delinquency
  • Perform daily customer service activities via handling of outbound calls with borrowers and / or third-party representatives

performing collection and servicing activities (Customer Service and Collection Calls in English and Spanish)

  • Perform customer service activities related to inbound calls in a call queue
  • Maintaining service levels and call center performance metrics - Schedule Adherence and Attendance / Availability
  • Support Portfolio Manager in clearance of surveillance related activities to include: Tax, Insurance, Escrow Analysis, Suspense

and Task management

  • Obtain the required documentation for borrower special requests including assumptions, easements, partial releases, etc.,

and submit to the Portfolio Manager to review, prepare and submit a detailed recommendation for approval

  • Identify and escalate significant property issues to the Portfolio Manager
  • Collect and assist to analyze property operating statement and rent rolls as part of Watchlist monitoring and collateral review
  • Coordinate with internal departments for management of portfolio
  • Other duties as assigned
EDUCATION / EXPERIENCE
  • 2+ years of experience in the mortgage industry required
  • Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things
  • Ability to work independently and self-motivated
  • College degree preferred
  • Open to College undergraduates with 6 months Business Process Outsourcing (BPO) experience preferable in collections department
WORK SCHEDULE OR TRAVEL REQUIREMENTS
  • Shifts and Schedules: Our call center hours of operation are Monday – Friday 8:00am – 9:00pm local time, Shifts will fall into those timeframes. Stable Internet connection is required – Hybrid work from home model. May be required to work in the office according to business needs.
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