Call Center Quality Analyst

About the role PHH Mortgage Corporation/ Onity group is seeking an Analyst, Commercial SBC (Mortgage experience required). This full-time role is based in Pasay City Metro Manila. What you'll be doing The Analyst, Commercial SBC will provide quality collection and property surveillance activities for commercial real estate loans. This role will support a...

IT Engineer (Voice & Telephony) Keep the conversation flowing with crystal-clear connections Job Summary We are seeking a skilled IT Engineer (Voice & Telephony) to support, manage, and enhance our call center's voice and telephony infrastructure. The role will ensure seamless, reliable, and high-quality communication systems that empower our teams to...

POSITION SUMMARY This position monitors top and emerging contact center transaction trends and NPS reviews which indicate process and policy friction points for guests, trade partners, and contact center agents during interactions from booking research all the way to post cruise experience. This position will collaborate with cross-functional teams to root...

We are seeking a highly experiencedCall Center Operations Director—ideally with previous Call Center Director experience—to lead and optimize our BPO operations in Manila. This is a hands-on leadership role responsible for managing all aspects of our call center teams and operational performance, with a focus on technical support (Level 1 and Level 2)....

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

About the job Quality Compliance Analyst - Senior Associate (MOA Pasay) | Onsite Work Setup: 100% onsite (MOA Pasay) Requirements: 2nd Year College / 72 Units| Bachelor's Degree (Any Course) 1 year as Quality Analyst in BPO Essential Functions: Responsible for coordinating the Internal, External & Client Driven Audits and preparation thereof Manage...

JOB FUNCTIONS AND RESPONSIBILITIES The Commercial Portfolio Associate will provide quality collection and property surveillance activities for commercial real estate loans. This role will support a team of Portfolio Managers that serve as the primary contact for borrower research requests and collection efforts. This position requires the ability to perform...

Join to apply for the Remote Call Center Representative role at MCI Angeles City, PHFull-TimeHourlyMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We’re looking for enthusiastic Remote Call Center Representatives to support a...

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

Job OverviewWe are hiring Call Center Representatives to assist customers with inquiries, payments, and basic support related to parking services and digital applications.ResponsibilitiesAnswer calls, emails, and chats from customers.Provide information about parking services, payments, and mobile app usage.Assist in resolving basic customer concerns and...