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US Benefits Analyst

4 weeks ago

Makati, Philippines Cloudstaff Full time

Overview

Cloudstaff Makati, National Capital Region, Philippines

This is a work in the office role based in Makati.

US Benefits Analyst

Cloudstaff Makati, National Capital Region, Philippines

Responsibilities
  • Spearhead efforts, acting as team lead, key resource, and/or subject matter expert for Benefits related projects such as online Benefit Enrollment, ACA, and data imports/exports including DataBridge.
  • Adhere to business processes, systems and regulatory compliance and contribute to the development of training as related to standing or enterprise projects.
  • Conduct payroll audits for benefits deductions and notifications to appropriate individuals/teams of corrections (debits/credits) required, to ensure accurate payroll processing.
  • Provide expertise during PrismHR configurations and reports for benefit eligibility determinations of new hires and annual renewals.
  • Act as a liaison or lead project teams in support of automated application solutions.
  • Provide input for detailed project plans, including work break down structure, timelines, and milestones.
  • Work with internal teams to analyze, evaluate and prioritize requirements to deliver business processes or automated application solutions, including end user acceptance testing of automation, to address business needs.
  • Analyze and write detailed processes and procedures as required in relation to enterprise or capital expenditure projects, or enhanced automation; and to provide related training and development for new or existing team members.
  • Communicate requirements to internal teams by running effective meetings and using effective written communication (e-mails, memos, status reports, etc.).
  • Work cross-functionally with internal teams to promote departmental initiatives and build cohesive interdepartmental relationships.
  • Identify and analyze trends in system errors or required enhancements related to benefits.
  • Create and/or maintain department metrics and reporting.
  • Provide phone support, acting as escalation point for customer calls.
  • Provide call monitoring and mentoring for benefit team members as needed.
  • Provide support as needed to configure and administer Flexible Spending, HealthSavings, and Health Reimbursement Accounts.
  • Provide support as needed to support client and PEO sponsored retirement Plans.
Qualifications
  • Bachelor’s degree from four year College; or equivalent combination of education and experience.
  • Minimum of 4 years of employee benefits and HRIS.
  • Advanced skill level in PrismHR especially benefit administration, Benefit Enrollment, Informer, data imports/exports, and billing reconciliations.
  • Intermediate to Advanced skill level in Microsoft Office programs Excel, Word, PowerPoint, and Access.
  • Proven experience with PrismHR “Data Bridge”.
  • Demonstrable ability to create and comprehend reports and spreadsheets.
  • Proven experience in a customer service environment.
  • Proven critical thinking, problem solving, and systems trouble-shooting.
Other Knowledge, Skills and Abilities
  • Strong knowledge of regulations and laws related to benefits administration.
  • Excellent collaboration, teamwork and interpersonal skills.
  • Excellent written and verbal communication skills.
  • Detail oriented and highly organized.
  • Maintains effectiveness and professionalism under pressure of deadlines.
  • Adapts quickly to new Windows or Web based programs.
  • Effectively meets customer needs, taking responsibility for customer satisfaction through resolution.
  • Effective time management and organizational skills.
  • Attention to detail in documents, correspondence, and process adherence.
  • Prior experience with end-user systems testing a plus.
  • Prior experience in managing projects a plus.
  • Prior experience in corporate training and/or process documentation a plus.
  • Fluency in English is required; bilingual Spanish a plus.
Benefits and perks
  • Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
  • Flexible leave credits which may be used for vacation, emergency and sick leaves
  • Superb and exciting Mid-Year Parties – with items to give away and cash prizes
  • Endless opportunities for career advancement
  • Exclusive ATM inside the office for employee's convenience
  • We set you up for success with a company-provided PC/Laptop and fiber internet connection
  • Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
  • Top notch workplace with first class VIP lounge and game rooms
  • Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
  • Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
  • International career growth and connections
  • Unlimited cash incentives for hired referrals
  • Mental Wellness Employee Assistance program through Lifeworks
  • In-house psychiatrist available to support employees' well-being
  • Become part of the Employee Share Units program
  • Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes
Employment details
  • Employment type: Full-time
  • Seniority level: Mid-Senior level
  • Industries: Outsourcing and Offshoring Consulting

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