US Benefits Analyst

Overview

Cloudstaff Makati, National Capital Region, Philippines

This is a work in the office role based in Makati.

US Benefits Analyst

Cloudstaff Makati, National Capital Region, Philippines

Responsibilities

• Spearhead efforts, acting as team lead, key resource, and/or subject matter expert for Benefits related projects such as online Benefit Enrollment, ACA, and data imports/exports including DataBridge.
• Adhere to business processes, systems and regulatory compliance and contribute to the development of training as related to standing or enterprise projects.
• Conduct payroll audits for benefits deductions and notifications to appropriate individuals/teams of corrections (debits/credits) required, to ensure accurate payroll processing.
• Provide expertise during PrismHR configurations and reports for benefit eligibility determinations of new hires and annual renewals.
• Act as a liaison or lead project teams in support of automated application solutions.
• Provide input for detailed project plans, including work break down structure, timelines, and milestones.
• Work with internal teams to analyze, evaluate and prioritize requirements to deliver business processes or automated application solutions, including end user acceptance testing of automation, to address business needs.
• Analyze and write detailed processes and procedures as required in relation to enterprise or capital expenditure projects, or enhanced automation; and to provide related training and development for new or existing team members.
• Communicate requirements to internal teams by running effective meetings and using effective written communication (e-mails, memos, status reports, etc.).
• Work cross-functionally with internal teams to promote departmental initiatives and build cohesive interdepartmental relationships.
• Identify and analyze trends in system errors or required enhancements related to benefits.
• Create and/or maintain department metrics and reporting.
• Provide phone support, acting as escalation point for customer calls.
• Provide call monitoring and mentoring for benefit team members as needed.
• Provide support as needed to configure and administer Flexible Spending, HealthSavings, and Health Reimbursement Accounts.
• Provide support as needed to support client and PEO sponsored retirement Plans.

Qualifications

• Bachelor’s degree from four year College; or equivalent combination of education and experience.
• Minimum of 4 years of employee benefits and HRIS.
• Advanced skill level in PrismHR especially benefit administration, Benefit Enrollment, Informer, data imports/exports, and billing reconciliations.
• Intermediate to Advanced skill level in Microsoft Office programs Excel, Word, PowerPoint, and Access.
• Proven experience with PrismHR “Data Bridge”.
• Demonstrable ability to create and comprehend reports and spreadsheets.
• Proven experience in a customer service environment.
• Proven critical thinking, problem solving, and systems trouble-shooting.

Other Knowledge, Skills and Abilities

• Strong knowledge of regulations and laws related to benefits administration.
• Excellent collaboration, teamwork and interpersonal skills.
• Excellent written and verbal communication skills.
• Detail oriented and highly organized.
• Maintains effectiveness and professionalism under pressure of deadlines.
• Adapts quickly to new Windows or Web based programs.
• Effectively meets customer needs, taking responsibility for customer satisfaction through resolution.
• Effective time management and organizational skills.
• Attention to detail in documents, correspondence, and process adherence.
• Prior experience with end-user systems testing a plus.
• Prior experience in managing projects a plus.
• Prior experience in corporate training and/or process documentation a plus.
• Fluency in English is required; bilingual Spanish a plus.

Benefits and perks

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes

Employment details

• Employment type: Full-time
• Seniority level: Mid-Senior level
• Industries: Outsourcing and Offshoring Consulting

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