Benefits Specialist

7 days ago

Makati, Philippines Epic Staffing Group Full time

About the Position Epic Staffing Group is looking for a(n) Benefits Specialist who will be responsible for reviewing deductions, tracking catchups, and collaborating with providers, internal teams, and external departments. Additionally, this role will assist in benefits presentations, support team members post-training, and participate in departmental projects and training sessions. About the Us Epic Staffing Group is a diversified national provider of staffing services to the bio-pharmaceutical and healthcare industries. We focus on outsourced placement of talented and in-demand individuals in Life Sciences, Nursing, Allied Health, Children’s Physical & Behavioral Therapy, and Interim Leadership. What You’ll Do Provide customer service via inbound and outbound calls, email, and text. Serve as the primary contact for incoming calls. Master QLE and benefits-related processes, including onboarding and offboarding. Handle benefit inquiries requiring research (e.g., Summary Plan Description) and escalate complex issues. Collaborate with providers, internal teams, and external departments on benefit-related matters. Ensure accuracy of received documents and escalate as necessary. Run weekly reports and follow up on benefits notices for renewals, extensions, and confirmations. What You Bring Bachelor’s degree in HR, nursing, or a related field. 1–2 years of HR or benefits-related experience. Experience in high-volume customer service. Familiarity with U.S. corporate benefits. Advanced computer and communication skills. Proven success in a fast-paced, high-growth environment. Benefits Competitive salary package, quarterly performance bonus HMO (medical and dental) & Life Insurance coverage Paid vacation and sick leave credits. All unused leave credits are convertible to cash by end of the year Additional Covid-19 vaccine and birthday leave credits Extra allowances for WFH setup such as internet subsidy and transportation allowance for WFO setup Medicine & Optical reimbursements Perfect Attendance bonus Career development and advancement opportunities #J-18808-Ljbffr

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