Head Of Project Management Office

Head Of Project Management Office - Philippines

HR Program Management

Posted today

Job Description

Responsible for Process and Delivery Management, and Strategic planning of different Employee lifecycle programs, specifically in the areas of Performance Achievement, PIP, Promotion, ACM, and Regularization.

Process Management

1. Strategic Direction
2. Process Change control
3. Process Improvement
4. Process Innovation
5. Risk Management

Service Delivery Leadership

1. Customer Focused-Stakeholder Management
2. Service Performance Review
3. Issue Management
4. Service Planning and Requirements

Delivery Management

1. Delivery Reviews
2. Vendor Reviews
3. SLA/OLA Reviews
4. Issue Management

• Graduate of Bachelor’s Degree preferably in Psychology, Behavioral Science or in related field
• Must have experience in Process Management, Service Delivery or Delivery Management
• Preferably with 5 years Supervisory experience
• Work Location: Boni, Mandaluyong
• Work Schedule: 8am-5:30pm

Emerson

Posted today

Job Description

Duty 1: Project Support and Management

• Project Initiation
  • Leads scope reviews - drives the conversation, provides overview of the team including processes, capabilities and purpose; Understands or uncovers the real need for the project; uses technical and business knowledge to have an initial understanding of the value, impact and complexity of the project
  • Leads the gathering, analyzing and clarifying customer requirements; works with technical teams to gauge complexity of the request
• Project Planning
  • Creates an overall plan for the project (ex: quad charts, project charter)
  • Leads the planning of marketing projects w/ straight forward business rules, high quantity low complexity
  • Plans resource requirements to meet the budget provided by project sponsor - man hours and materials (hardware/software).
  • Leads planning sessions to create process maps, user journey maps, mock-ups; facilitates prioritization of business-critical requirements
  • Breaks down project objectives into phase, milestone or deliverables and cascades them to the team
  • Decides on how to handle scope creeps by analyzing importance and impact to overall project; communicates the decision to the stakeholders and negotiates if needed
  • Recommends and negotiates solution and development timeline to the stakeholders; gets their buy-in and commitment to any deliverable
  • Analyses risk and mitigate project circumstances base on impact assessment
  • Leads project milestone and gate reviews
• Project Execution
  • Facilitates approval of standards, design guidelines and implements them with the team
  • Keeps track of costs incurred in completing projects, reports changes on forecasted costs and project returns timely and accurately through cost tracking mechanisms in place.
  • Recommends to stakeholders by translating, enhancing and consolidating information into forms that can be used for decision making of the top management.
  • Secures commitment on critical deliverables from different stakeholders such as marketing, training to align with the project launch plans
  • Creates, recommends and seeks approval for marketing tool / project in conjunction with technical and design teams
  • Facilitates meetings for project review with the Project Team.
  • Evaluates and proposes roadmap of requirements / phased approach
  • Escalates specific issues and provides recommendation to customers to address them.

Duty 2: Internal Operations Management

• Ensures the Service Level Agreements are on target.
• Leads goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the overall business
• Accountable for the on-time and proper recruitment to fill job vacancies to ensure service levels and appropriate staffing are carried on (business continuity)
• Submits period reports on metrics/KPIs/Dashboards to determine performance against the SLAs of the team.
• Performs staffing projection complementing work volume growth and forecast and make necessary proposals to business unit.
• Monitors schedules of employees to ensure proper shift coverage
• Plans, assigns and directs work to the employees in cooperation with the manager to manage workload and projects
• Analyzes, explains and addresses variances between current and target performance
• Implements policies on the filing, documenting and approval of time and attendance administration
• Identifies and documents changes in the roles, responsibilities, accountabilities and workload of employees to properly determine volume headcount ratio, work scope

Duty 3: Staff Management and Development

• Evaluates individual performance and conducts performance discussions to keep everyone on track
• Performs regular coaching to enhance the performance of staff and encourage participation in decision making.
• Adheres to the regularization, performance appraisal, quarterly performance appraisal, rewards and recognition and other people related policies and guidelines.
• Determines employee's capabilities and improvement areas
• Identifies functional /behavioral training & development needs of employees to support team goals and objectives
• Completes individual development plans of employees based on the company guidelines and implements agreed training/ development activities
• Plans, organizes, and coordinates team activities to enhance team camaraderie and employee engagement
• Monitors adherence to the ethics and code of conduct and implements disciplinary action in compliance with the requirement for due process

Duty 4: Internal Communication

• Understands and seeks critical information and data needed by the team
• Communicates policies, programs and decisions that affect employees
• Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products, processes, business and team performance, and others
• Conducts team meetings to address issues and concerns, escalations, improve processes and others

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