Customer Success Associate

4 weeks ago

Cavite City, Philippines Buscojobs Full time

Overview

Orbit Teleservices helps organizations enhance customer relationships by improving the methods that deliver their services. Our background as a pioneering communications company provides procedures, experience, and abilities that help us achieve our goals as a company and the business objectives of our clients.

Job Title

Customer Support Representatives - Easy Account

Location

Bacoor, Cavite

Posted

Posted today

Job Description Responsibilities
  • Provides assistance, training, and troubleshooting support to lower-level staff.
  • Schedules work to ensure accurate phone coverage; monitors priority of calls and escalated calls to assure resolution to problems.
  • Prepares standard reports to track workload, response time, and quality of input.
  • Resolves telephone messages and delivers information.
Minimum Qualifications
  • At least High School graduate
  • Attention to detail is required
  • Self-motivated and can handle pressure well
  • Excellent English Communication Skills
  • Knowledge in basic Microsoft programs
  • Must not be currently employed
What Orbit Can Offer You
  • 3 Dependents can be enrolled in our HMO after 3 months
  • 13th Month Pay
  • Departmental Awards
  • Maternity/Paternity Leave
  • Paid leaves 1SL/1VL per month can accumulate if unused
  • Attendance Bonus
  • 10%-15% discount on Partner Gyms
  • Competitively priced earnings packages
  • Opportunities for growth through training

Word of mouth program: Receive rewards for referring friends and family to join our organization through our Employee Referral Program.

Job Descriptions
  • Provides assistance, training, and troubleshooting support to lower-level staff.
  • Schedules work to ensure accurate phone coverage; monitors priority of calls and escalates calls to assure resolution.
  • Prepares standard reports to track workload, response time, and quality of input.
  • Resolves telephone messages and delivers information.
Job Details
  • Job Types: Full-time, Permanent, Fresh graduate
  • Salary: From Php 19,000.00 per month
  • Benefits: Paid training; Pay raise
  • Schedule: 8 hour shift
  • Supplemental pay types: 13th month salary; Bonus pay; Commission pay; Overtime pay; Performance bonus; Yearly bonus
Eligibility
  • Ability to commute/relocate: Bacoor, Cavite: Relatively commute or plan to relocate before starting work (required)
  • Education: Senior High School (preferred)
  • Language: Fluent English (required)
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