Us Customer Success Coordinator

2 weeks ago

Cavite City, Philippines Buscojobs Full time

Job 1: Us Customer Success Coordinator SaaS

N/A

Location: Carmona, Cavite

Salary: ₱ - ₱

Employer: The Shaw Motor Plaza Corp. – Shaw Boulevard, Mandaluyong City

Posted: 1 day ago

Job Description

Duties and Responsibilities:

  • Promote the Company through effective customer relations and goodwill activities.
  • Ensure that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer satisfaction on the overall dealership experience.
  • Contact service customers for after-service follow-up to ensure customer satisfaction with the services performed, three days after the unit is released from the dealer.
  • Attend to customer inquiries and concerns and act immediately and effectively to resolve them.
  • Aid the operating departments on issues requiring assistance and follow-up from/to the manufacturers.
  • Perform internal audits on operating departments to ensure adherence to standards set forth by the manufacturers.
  • Submit internal and external reportorial requirements on or before the set deadline.
  • Assist the Service Department in promoting and implementing the service appointment system.
  • Assist facility in training conducted by the department.
  • Maintain an accurate and efficient file of customer data.
  • Perform other duties that may be assigned as need arises.

Job Requirements:

  • Bachelor's Degree (Required)
  • With knowledge/familiarity with automotive dealership and customer relations
  • Organized and have attention to detail
  • Excellent communication and interpersonal skills
  • Willing to work from Monday to Saturday

Job Types: Full-time, Permanent

  • Company events
  • Free parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Carmona: Reliably commute or planning to relocate before starting work (Preferred)

Posted today

Job 2: Customer Service Associate – Sutherland

You are joining Sutherland , a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Service Associate , you are tasked to deliver high quality service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

You are also expected to:

  • Provide excellent customer service assistance to clients
  • Enjoy a set of Industry-leading benefits
  • Get paid while in training
  • Experience a set of global opportunities
  • Grab not a job, but a promising career

MINIMUM QUALIFICATIONS:

  • Finished at least 2 years in college (or High School Graduate + work experience)
  • Excellent English written and verbal communication skills
  • Good knowledge of computers
  • Ability to take the initiative to continuously enhance product, quality and technical skills

JOB HIGHLIGHTS:

  • Enjoy a set of Industry-leading benefits
  • Get paid while in training
  • Receive HMO and free dependent
  • Employee referral incentives
  • Vacation and Sick Leaves
  • We have sites nationwide that can be near your location
  • Stable & secured company

Benefits:

  • Paid training

Schedule:

  • 8 hour shift
  • Rotational shift

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus

Education:

  • Senior High School (preferred)

Experience:

  • Customer Service Representative: 1 year (preferred)

Language:

  • English (preferred)
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