IT Service Delivery Supervisor
4 weeks ago
Job description The IT Service Delivery Supervisor is responsible for leading the delivery of PABX technical support operations within the Filinvest Group. This includes leading a team of technical support specialists, ensuring the efficient resolution of customer issues, and optimizing the performance of the PABX system. In Addition, he will also support IT-infra related projects through conducting technical reviews based on best practices and providing Technical Support during implementations. DESCRIPTION OF FUNCTIONS: Project Support Supervise the design, implementation, and adoption of best tools, frameworks, and models to provide key stakeholders with visibility into project execution. Coordinate with internal resources and third-party vendors to ensure successful project execution. Support the IT Infra requirements of the Business Dev team and other stakeholders. Ensure the timely resolution of issues and effective implementation of projects as defined. Provide regular updates on the overall progress of individual projects to the IT Service Delivery Manager. Technical Consultant Understand customer requirements and business objectives Provide technical advice on using technology to achieve goals Design IT systems and networks ensuring the right architecture and functionality Support new technology implementation Provide support to critical/major network issues encountered by Data Center & Network Team. PABX Technical Support Lead the PABX Technical Support Team Ensure that the target SLAs are achieved Provide technical support to users, including answering questions, resolving problems, and assisting with system usage. Document and track all support requests and resolutions. Configure PABX system settings, such as call routing, voicemail, and user permissions. Monitor system performance and identify potential issues before they escalate. Ensure optimal PABX network performance and connectivity. Maintain comprehensive documentation of the PABX system, including configuration settings, troubleshooting procedures, and user manuals. Coordinate with PABX vendors and service providers for maintenance, repairs, and upgrades. Responsible for coaching, mentoring and leading team members External Clients Support Lead the external client support Coordination with IT Sales team for external client technical requirements Coordination with building admin/engineers on network dependencies to provide best in class service to external clients Supervise the activation of services for external clients Uptime monitoring of provided services to external clients Knowledge in Network, Security & Telephony Strong technical knowledge of PABX systems and related technologies (e.g., VoIP, SIP,etc). Excellent customer service skills, including the ability to communicate effectively with technical and non-technical users. Knowledge on physical and logical network connectivity including LAN, WAN, fiber and copper cabling, switching, VLAN, Routing, Firewall filtering Ability to work in a rapid paced, highly dynamic business environment. Good organizational, analytical, problem solving, communication, interpersonal skills Ability to manage complex projects and multi-task Displays willingness to make decisions Relates work tasks to key organizational objectives/vision Provides coaching and mentoring to team members and writes clear performance appraisals Bachelor's/College Degree in Engineering/Computer Science/Information Technology or equivalent Related up-to-date technical training for the areas covered
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IT Service Delivery Supervisor
4 weeks ago
Muntinlupa, Philippines Filinvest Group Full timeJob description The IT Service Delivery Supervisor is responsible for leading the delivery of PABX technical support operations within the Filinvest Group. This includes leading a team of technical support specialists, ensuring the efficient resolution of customer issues, and optimizing the performance of the PABX system. In Addition, he will also support...
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Finance Service Delivery Leader
3 weeks ago
Muntinlupa, Philippines EPTA GROUP Full timeFinance Service Delivery Leader (Team Manager) EPTA GROUP Muntinlupa City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Finance Service Delivery Leader (Team Manager) role at EPTA GROUP Finance Service Delivery Leader (Team Manager) EPTA GROUP Muntinlupa City, National Capital Region, Philippines 2 days ago...
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Service Delivery Specialist
4 weeks ago
Muntinlupa, Philippines NYGC Services, Inc. Full timeJob Title: Service Delivery Specialist Location: Alabang, Muntinlupa (Hybrid - 3x per week RTO) Mode of Hiring: Full-time Contract JOB OPPORTUNITY RESPONSIBILITIES Manage and control the expectations of the stakeholders within the region and/or shift managed as it adhere to the to the committed services under the shared service model and its processes....
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Service Delivery Lead
5 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeService Delivery Lead (WFH) at TASQ Looking for a Service Delivery Hub Lead to work on a remote setup. Responsibilities: Act as the representative and face of the Service Delivery Hub, advocating for the hub's interests and liaising with both internal and client stakeholders to ensure effective communication and collaboration. Share ongoing updates,...
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Finance Service Delivery Leader
3 weeks ago
Muntinlupa, Philippines EPTA GROUP Full timeOverview EPTA GROUP Muntinlupa City, National Capital Region, Philippines Finance Service Delivery Leader Lead and manage the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for global and regional transformation projects, digital...
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Finance Service Delivery Team Lead
3 weeks ago
Muntinlupa, Philippines EPTA GROUP Full timeOverview Finance Service Delivery Team Lead at EPTA GROUP, Muntinlupa City, National Capital Region, Philippines. Lead the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for global and regional transformation projects, digital...
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Service Delivery Project Coordinator
2 days ago
Muntinlupa City, Philippines Gear Inc Full timeGear Inc. is looking for a Project Officer for our AU Telco team, you'll help manage project coordination and contribute to the success of critical initiatives. Key Responsibilities: Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.Use Monday.com to track project timelines, allocate tasks,...
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Employee Services Delivery Manager
4 weeks ago
Muntinlupa, Philippines Filinvest Development Corporation Full timeHR Talent Acquisition Manager - HR Strategy and COE | Filinvest Development Corporation Job Summary The Employee Services Delivery Manager is responsible for overseeing all employee records, documentation, and verification processes to ensure full compliance with legal, regulatory, and company policy requirements. The role leads the central due diligence...
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Service Delivery Project Coordinator
2 weeks ago
Muntinlupa, Philippines Gear Inc Full timeOverview Gear Inc. is looking for a Project Officer for our AU Telco team. You'll help manage project coordination and contribute to the success of critical initiatives. Responsibilities Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion. Use Monday.com to track project timelines, allocate tasks,...
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Operations Supervisor
2 weeks ago
Muntinlupa, Philippines Moder Full timeModer Muntinlupa City, National Capital Region, Philippines Operations Supervisor Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in‑house processes using top talent, workflow best practices, and progressive technology. We are a tech‑forward outsourcing company...
