IT Service Delivery Supervisor
6 days ago
Job description The IT Service Delivery Supervisor is responsible for leading the delivery of PABX technical support operations within the Filinvest Group. This includes leading a team of technical support specialists, ensuring the efficient resolution of customer issues, and optimizing the performance of the PABX system. In Addition, he will also support IT-infra related projects through conducting technical reviews based on best practices and providing Technical Support during implementations. DESCRIPTION OF FUNCTIONS: Project Support Supervise the design, implementation, and adoption of best tools, frameworks, and models to provide key stakeholders with visibility into project execution. Coordinate with internal resources and third-party vendors to ensure successful project execution. Support the IT Infra requirements of the Business Dev team and other stakeholders. Ensure the timely resolution of issues and effective implementation of projects as defined. Provide regular updates on the overall progress of individual projects to the IT Service Delivery Manager. Technical Consultant Understand customer requirements and business objectives Provide technical advice on using technology to achieve goals Design IT systems and networks ensuring the right architecture and functionality Support new technology implementation Provide support to critical/major network issues encountered by Data Center & Network Team. PABX Technical Support Lead the PABX Technical Support Team Ensure that the target SLAs are achieved Provide technical support to users, including answering questions, resolving problems, and assisting with system usage. Document and track all support requests and resolutions. Configure PABX system settings, such as call routing, voicemail, and user permissions. Monitor system performance and identify potential issues before they escalate. Ensure optimal PABX network performance and connectivity. Maintain comprehensive documentation of the PABX system, including configuration settings, troubleshooting procedures, and user manuals. Coordinate with PABX vendors and service providers for maintenance, repairs, and upgrades. Responsible for coaching, mentoring and leading team members External Clients Support Lead the external client support Coordination with IT Sales team for external client technical requirements Coordination with building admin/engineers on network dependencies to provide best in class service to external clients Supervise the activation of services for external clients Uptime monitoring of provided services to external clients Knowledge in Network, Security & Telephony Strong technical knowledge of PABX systems and related technologies (e.g., VoIP, SIP,etc). Excellent customer service skills, including the ability to communicate effectively with technical and non-technical users. Knowledge on physical and logical network connectivity including LAN, WAN, fiber and copper cabling, switching, VLAN, Routing, Firewall filtering Ability to work in a rapid paced, highly dynamic business environment. Good organizational, analytical, problem solving, communication, interpersonal skills Ability to manage complex projects and multi-task Displays willingness to make decisions Relates work tasks to key organizational objectives/vision Provides coaching and mentoring to team members and writes clear performance appraisals Bachelor's/College Degree in Engineering/Computer Science/Information Technology or equivalent Related up-to-date technical training for the areas covered
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IT Service Delivery Supervisor
7 days ago
Muntinlupa, Philippines Filinvest Group Full timeJob description The IT Service Delivery Supervisor is responsible for leading the delivery of PABX technical support operations within the Filinvest Group. This includes leading a team of technical support specialists, ensuring the efficient resolution of customer issues, and optimizing the performance of the PABX system. In Addition, he will also support...
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IT Service Delivery Supervisor
1 week ago
Muntinlupa City, Philippines Filinvest Group Full timeJob description The IT Service Delivery Supervisor is responsible for leading the delivery of PABX technical support operations within the Filinvest Group. This includes leading a team of technical support specialists, ensuring the efficient resolution of customer issues, and optimizing the performance of the PABX system. In Addition, he will also support...
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Service Delivery Specialist
7 days ago
Muntinlupa, Philippines NYGC Services, Inc. Full timeJob Title: Service Delivery Specialist Location: Alabang, Muntinlupa (Hybrid - 3x per week RTO) Mode of Hiring: Full-time Contract JOB OPPORTUNITY RESPONSIBILITIES Manage and control the expectations of the stakeholders within the region and/or shift managed as it adhere to the to the committed services under the shared service model and its processes....
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Operations Supervisor
2 weeks ago
Muntinlupa, Philippines SATO Corporation Full timeThe Operations Supervisor is responsible for managing and overseeing daily operations across purchasing, warehousing, inventory control and dispatch. This role ensures smooth coordination between departments, cost-effective procurement, and timely delivery of goods and services. The Operations Supervisor will also lead process improvements, supplier...
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Employee Services Delivery Manager
5 days ago
Muntinlupa, Philippines Filinvest Development Corporation Full timeHR Talent Acquisition Manager - HR Strategy and COE | Filinvest Development Corporation Job Summary The Employee Services Delivery Manager is responsible for overseeing all employee records, documentation, and verification processes to ensure full compliance with legal, regulatory, and company policy requirements. The role leads the central due diligence...
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Operations Supervisor
2 weeks ago
Muntinlupa, Philippines RELX Full timeOverview The Marketing Operations Supervisor will lead a Manila-based team supporting a global B2B marketing organization. This role ensures accurate, high-quality and timely delivery of assignments ranging from campaign execution to reporting while optimizing processes, tools and governance across regions. The Supervisor will balance operational excellence...
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Service Delivery Project Coordinator
4 weeks ago
Muntinlupa, Philippines Gear Inc. Full timeService Delivery Project Coordinator (AU Telco) Gear Inc. Muntinlupa City, National Capital Region, Philippines Overview Gear Inc. is looking for a Project Officer for our AU Telco team. You will help manage project coordination and contribute to the success of critical initiatives. Responsibilities Assist in the end-to-end management of...
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Service Delivery Project Coordinator
4 weeks ago
Muntinlupa, Philippines Gear Inc Full timeOverview Gear Inc. is looking for a Project Officer for our AU Telco team. You'll help manage project coordination and contribute to the success of critical initiatives. Responsibilities Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion. Use Monday.com to track project timelines, allocate...
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Delivery Driver
4 weeks ago
Muntinlupa, Philippines Infinity Outsourcing Services Full timeKey Responsibilities Safe Transportation: Driving the delivery vehicle safely, adhering to traffic laws, and securing cargo to prevent damage during transit. Loading & Unloading: Safely loading items from a warehouse or origin point into the vehicle and unloading them at the customer's location. Route Planning: Navigating assigned routes efficiently, using...
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Service Associate
7 days ago
Muntinlupa, Philippines Filinvest Group Full timeFILINVEST COMPANY: HOSPITALITY ENTERPRISE RESOURCES CORP.Position Summary Responsible for PO creation, sending and confirming PO with the supplier. Ensures monitoring of POs and timely delivery, communicates and updates end-users. Scope and Responsibilities Generates PR-PO report to monitor the movement of all requests and communicates to Purchasing...
