Operations Supervisor
4 weeks ago
Moder Muntinlupa City, National Capital Region, Philippines Operations Supervisor Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in‑house processes using top talent, workflow best practices, and progressive technology. We are a tech‑forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries. Moder offers end‑to‑end or component‑based outsourcing. We can manage one‑off projects to become an extension of your customer service or operations team. Our team is built by outsourcing industry experts who’ve worked on both the client and provider sides. They bring decades of experience in financial services and expect the highest caliber of service and delivery from our team. We’re an American‑owned company based in the US with offices in India and the Philippines. Job Overview The Team Lead is expected to manage a team of Customer Service agents. The candidate should demonstrate a high degree of service when working with clients, process stakeholders, and operations team members. The Team Lead will also field questions from his/her own team members regarding loan procedures. Job Role & Responsibilities Manage a team of 10‑15 residential mortgage resources from loan servicing Monitor and send daily production emails with quality/production tips, current production challenges, and plans to maintain Service Level Agreements Motivate and lead the team to success using recognition, team‑building activities, and positive reinforcement; set and manage production and quality expectations Pipeline Management to ensure SLA metrics are met each day Communicate and interact with other managers, Quality Review and Performance teams Handle team members’ One‑on‑One coaching sessions to identify and track improvement; hold daily/weekly huddles to discuss results and changes Function as a SME and lend assistance for questions and scenarios, ensuring trends are provided to the Unit Manager for the implementation of job aids and training tools Develop and implement a timeline to achieve targets Train team members to maximize their potential Empower team members with skills to improve confidence, product knowledge, and communication skills Conduct monthly performance reviews Contribute to the growth of the company through a successful team Qualifications & Experience College level (graduate or undergraduate) Excellent written and oral communication skills At least 2 years of experience in a Team Lead/Supervisory role in the BPO industry Nice to have experience in US Mortgage Default Servicing or Performing Servicing, Banking/Lending, Finance, or Insurance (preferred but not required) Good exposure to MS Office (Excel and PowerPoint) Confidence and skillful negotiating skills Good understanding of operations key metrics for technical assessment Can start ASAP Amenable to work in Alabang Town Center, Alabang, Muntinlupa City or 1Nito Tower, Cebu City HMO on Day 1 Competitive base pay Paid holidays HMO benefits + 1 dependent on Day 1 Group life insurance Employee referral bonus Excellent growth and advancement opportunities Benefits HMO on Day 1 Competitive base pay Paid holidays HMO benefits + 1 dependent on Day 1 Group life insurance Employee referral bonus Excellent growth and advancement opportunities Referrals increase your chances of interviewing at Moder by 2x. Get notified about new Operations Supervisor jobs in Muntinlupa City, National Capital Region, Philippines. #J-18808-Ljbffr
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Operations Supervisor
4 weeks ago
Muntinlupa, Philippines Moder Full timeModer Muntinlupa City, National Capital Region, Philippines Operations Supervisor We are also hiring for Operations Managers and Associate Director Team Lead– Mortgage Servicing Operations Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in‑house processes using top...
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Production Supervisor
3 weeks ago
Muntinlupa, Philippines Liberty Commodities Corporation Full timeProduction Supervisor Cupang, Muntinlupa | Full-Time | On-site About the Role: We are looking for a Production Supervisor to lead and oversee daily manufacturing operations at our Cupang plant. The role ensures the smooth and efficient production of quality and safe food products while upholding company standards for safety, productivity, and continuous...
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Warehouse Supervisor
2 weeks ago
Muntinlupa, Philippines WalterMart Supermarket, Inc. Full timeWarehouse Supervisor - WalterMart Muntinlupa Join to apply for the Warehouse Supervisor - WalterMart Muntinlupa role at WalterMart Supermarket, Inc. Overall in charge of total receiving and releasing standard operating procedures, document management and security of docking premises. Duties And Responsibilities 100% inventory accuracy Ensure 100% back end...
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Parking Cashier Supervisor
4 weeks ago
Muntinlupa, Philippines Altaserv, Inc. Full timeResponsibilities Parking Cashier Supervisor's responsibilities include overseeing daily cashiering operations, supervising and training cashier staff, ensuring accurate cash handling and transactions. Resolving customer issues, managing cash floats, and maintaining clean and secure cash areas. They also conduct performance evaluations, maintain operational...
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Restaurant Supervisor
3 weeks ago
Muntinlupa, Philippines AvantePH Staffing and Consultancy Inc. Full timeOur client in the food and beverage industry is looking for a Restaurant Supervisor to oversee daily front-of-house operations and ensure top-tier customer service. The Restaurant Supervisor will lead and support a team of service staff, maintain smooth dining operations, enforce quality and cleanliness standards, and assist in driving sales and...
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Account Receivable Supervisor
2 weeks ago
Muntinlupa, Philippines Arbeit Infotech Inc. Full timeAccounts Receivable Supervisor / Finance Supervisor Work Arrangement: Onsite | Shifting Schedule | Filinvest Alabang Muntinlupa Key Responsibilities Supervise daily Accounts Receivable activities, including billing, collections, cash applications, and reconciliation. Manage a team of AR specialists, providing coaching, mentoring, and performance evaluations....
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HR Supervisor
4 weeks ago
Muntinlupa, Philippines Ron Fire Systems Inc. Full timeJob Summary As an HR Supervisor , you will oversee the daily operations of the Human Resources department and lead initiatives across recruitment, employee relations, performance management, compliance, and benefits administration. You will provide strategic guidance to management, and ensure HR practices align with organizational goals and regulatory...
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Restaurant Supervisor
4 weeks ago
Muntinlupa, Philippines S&R Membership Shopping Full timeRestaurant Supervisor – S&R Membership Shopping S&R is a membership-shopping club inspired by warehouse membership shopping chains in the United States. We are one of the fastest growing companies in South East Asia with significant expansion across the Philippines, offering high opportunities for career growth. We pride ourselves on job stability and...
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Operations Executive
2 weeks ago
Muntinlupa, Philippines Luce Full timeOperations Executive (Mandarin Speaking) Luce Muntinlupa City, National Capital Region, Philippines 4 days ago Be among the first 25 applicants We’re a Singapore-based service platform looking for an Operations Executive to join our team in Indonesia, Batam! As one of Financial Times Singapore’s fastest-growing companies, we offer competitive benefits,...
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Operations Supervisor
4 weeks ago
Muntinlupa, Philippines Teleperformance Full timePosition Summary This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back office work for end customers (B2C and/or B2B) that can include various service types e.g. pre sales, post sales, billing and support, as per LOB (SOW)...