Operations Supervisor
3 days ago
Moder Muntinlupa City, National Capital Region, Philippines Operations Supervisor Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in‑house processes using top talent, workflow best practices, and progressive technology. We are a tech‑forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries. Moder offers end‑to‑end or component‑based outsourcing. We can manage one‑off projects to become an extension of your customer service or operations team. Our team is built by outsourcing industry experts who’ve worked on both the client and provider sides. They bring decades of experience in financial services and expect the highest caliber of service and delivery from our team. We’re an American‑owned company based in the US with offices in India and the Philippines. Job Overview The Team Lead is expected to manage a team of Customer Service agents. The candidate should demonstrate a high degree of service when working with clients, process stakeholders, and operations team members. The Team Lead will also field questions from his/her own team members regarding loan procedures. Job Role & Responsibilities Manage a team of 10‑15 residential mortgage resources from loan servicing Monitor and send daily production emails with quality/production tips, current production challenges, and plans to maintain Service Level Agreements Motivate and lead the team to success using recognition, team‑building activities, and positive reinforcement; set and manage production and quality expectations Pipeline Management to ensure SLA metrics are met each day Communicate and interact with other managers, Quality Review and Performance teams Handle team members’ One‑on‑One coaching sessions to identify and track improvement; hold daily/weekly huddles to discuss results and changes Function as a SME and lend assistance for questions and scenarios, ensuring trends are provided to the Unit Manager for the implementation of job aids and training tools Develop and implement a timeline to achieve targets Train team members to maximize their potential Empower team members with skills to improve confidence, product knowledge, and communication skills Conduct monthly performance reviews Contribute to the growth of the company through a successful team Qualifications & Experience College level (graduate or undergraduate) Excellent written and oral communication skills At least 2 years of experience in a Team Lead/Supervisory role in the BPO industry Nice to have experience in US Mortgage Default Servicing or Performing Servicing, Banking/Lending, Finance, or Insurance (preferred but not required) Good exposure to MS Office (Excel and PowerPoint) Confidence and skillful negotiating skills Good understanding of operations key metrics for technical assessment Can start ASAP Amenable to work in Alabang Town Center, Alabang, Muntinlupa City or 1Nito Tower, Cebu City HMO on Day 1 Competitive base pay Paid holidays HMO benefits + 1 dependent on Day 1 Group life insurance Employee referral bonus Excellent growth and advancement opportunities Benefits HMO on Day 1 Competitive base pay Paid holidays HMO benefits + 1 dependent on Day 1 Group life insurance Employee referral bonus Excellent growth and advancement opportunities Referrals increase your chances of interviewing at Moder by 2x. Get notified about new Operations Supervisor jobs in Muntinlupa City, National Capital Region, Philippines. #J-18808-Ljbffr
-
Operations Supervisor
4 weeks ago
Muntinlupa, Philippines SATO Corporation Full timeThe Operations Supervisor is responsible for managing and overseeing daily operations across purchasing, warehousing, inventory control and dispatch. This role ensures smooth coordination between departments, cost-effective procurement, and timely delivery of goods and services. The Operations Supervisor will also lead process improvements, supplier...
-
Operations Supervisor
4 weeks ago
Muntinlupa, Philippines RELX Full timeOverview The Marketing Operations Supervisor will lead a Manila-based team supporting a global B2B marketing organization. This role ensures accurate, high-quality and timely delivery of assignments ranging from campaign execution to reporting while optimizing processes, tools and governance across regions. The Supervisor will balance operational excellence...
-
Operations Supervisor
1 day ago
Muntinlupa, Philippines Moder Full timeModer Muntinlupa City, National Capital Region, Philippines Operations Supervisor We are also hiring for Operations Managers and Associate Director Team Lead– Mortgage Servicing Operations Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in‑house processes using top...
-
Supervisor I, Operations Management
1 week ago
Muntinlupa, Philippines RELX Full timeThe Operations Supervisor will lead a segment of the VitalChek support team, overseeing day-to-day operations in a high-volume, customer-facing environment. This role is responsible for managing team performance, driving operational excellence, and ensuring service delivery meets or exceeds defined SLAs. The supervisor will also play a key role in onboarding...
-
Accounting Supervisor
2 weeks ago
Muntinlupa, Philippines MSCS PrimeGoods Full timeThe Finance Supervisor is responsible for overseeing daily financial operations, ensuring accurate financial reporting, maintaining internal controls, and supervising the finance team. This role plays a key part in supporting the company’s financial health by ensuring compliance with accounting standards and government regulations, coordinating audits, and...
-
HR Supervisor
1 day ago
Muntinlupa, Philippines Ron Fire Systems Inc. Full timeJob Summary As an HR Supervisor , you will oversee the daily operations of the Human Resources department and lead initiatives across recruitment, employee relations, performance management, compliance, and benefits administration. You will provide strategic guidance to management, and ensure HR practices align with organizational goals and regulatory...
-
Parking Cashier Supervisor
3 days ago
Muntinlupa, Philippines Altaserv, Inc. Full timeResponsibilities Parking Cashier Supervisor's responsibilities include overseeing daily cashiering operations, supervising and training cashier staff, ensuring accurate cash handling and transactions. Resolving customer issues, managing cash floats, and maintaining clean and secure cash areas. They also conduct performance evaluations, maintain operational...
-
Accounting Supervisor
4 weeks ago
Muntinlupa, Philippines Neltex Development Co. Inc. Full timeThe Accounting Supervisor is responsible for overseeing and supervising the implementation of accurate, complete and timely financial statements used for the evaluation of the company’s operations and for management decision making process. JOB SPECIFICATIONS A. EDUCATION : Bachelor of Science in Accountancy or Business Administration graduate; Certified...
-
Operations Coordinator
3 weeks ago
Muntinlupa, Philippines Altrad Pacific Shared Services Inc Full timeJob Descriptions: Workforce Management Process and track expense claim forms for accuracy and completeness. Support leave application and training request form submissions, ensuring they meet policy requirements. Provide assistance in scheduling mobilisation requirements and labour movements across various projects. Procurement and Inventory Management Raise...
-
Front Office Supervisor
3 weeks ago
Muntinlupa, Philippines Filinvest Group Full timeFilinvest Hotel: CRIMSON HOTEL FILINVEST CITY The Front Office Supervisor is expected to be well-versed and proficient in all Front Desk operations, including systems, trainings, and reporting. He/She is responsible for overseeing the daily arrival and departure of guests, ensuring a smooth and seamless experience. The role includes leading and...