Service Delivery Lead

5 days ago

Muntinlupa, Philippines TASQ Staffing Solutions Full time

Service Delivery Lead (WFH) at TASQ Looking for a Service Delivery Hub Lead to work on a remote setup. Responsibilities: Act as the representative and face of the Service Delivery Hub, advocating for the hub's interests and liaising with both internal and client stakeholders to ensure effective communication and collaboration. Share ongoing updates, challenges, and requirements to and from relevant stakeholders. Act as the SPOC for hub-related questions and collaborate with other Hub Leads or Stakeholders. Monitor and manage day-to-day hub Key Performance Indicators (KPIs) such as: Service Level Agreements (SLAs), Quality, CSAT/NSAT, and others. Ensure strict adherence to processes and quality standards within the hub. Foster a positive and collaborative work environment, promoting teamwork and knowledge-sharing among team members. Provide effective leadership, guidance, and support to team members, encouraging their professional growth and development. Requirements: This requires at least 7 years of experience as Service Delivery Lead representing their group to internal and external stakeholders. Experience in managing and monitoring KPIs like Service Level Agreement Compliance, Quality, CSAT/NSAT/NPS and Quality daily is also a must. Shift: No fixed work schedule but predominantly nightshift #J-18808-Ljbffr

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