Employee Services Delivery Manager

5 days ago

Muntinlupa, Philippines Filinvest Development Corporation Full time

HR Talent Acquisition Manager - HR Strategy and COE | Filinvest Development Corporation Job Summary The Employee Services Delivery Manager is responsible for overseeing all employee records, documentation, and verification processes to ensure full compliance with legal, regulatory, and company policy requirements. The role leads the central due diligence function, ensuring accurate employee data management, process integrity, and adherence to audit standards across the organization. Duties and Responsibilities: Compliance Management Ensure all employee records, documentation, and HR processes comply with labor laws, government regulations, data privacy standards, and internal policies. Oversee the implementation of compliance frameworks for employee transactions, including onboarding, transfers, and separation. Act as the primary liaison for internal and external HR compliance audits. Monitor updates in labor legislation and ensure policies are revised accordingly. Lead the employee background verification process, including pre-employment checks, credential verification, and post-hire compliance requirements. Establish and enforce standard operating procedures for due diligence across all business units. Coordinate with Talent Acquisition, HR Business Partners, and other stakeholders to ensure timely and accurate employee requirements. Employee Services Operations Manage centralized employee documentation, records management, and secure data archiving. Oversee the issuance of certifications, employment verifications, and other employee-related requests. Drive process improvements to enhance service quality, turnaround times, and operational efficiency. Supervise and develop the Central Compliance & Due Diligence team, providing coaching, performance management, and skills development. Allocate workload, monitor performance metrics, and ensure service-level agreements (SLAs) are met. Promote a culture of compliance, accuracy, and service excellence within the team. Stakeholder Engagement & Process Improvement Initiatives Cross-functional coordination and special compliance projects. Continuous improvement and system enhancement efforts. Technical Competencies and Skills Strong understanding of labor laws, HR compliance, and data privacy regulations. High attention to detail, process discipline, and analytical thinking. Excellent communication and stakeholder management skills. Proficiency in HRIS, document management systems. Education, Trainings and Licenses Required Bachelor’s degree in Human Resources, Business Administration, Legal Management, or related field. Ideally familiar or well-versed in Ramco. Seniority level Mid-Senior level Employment type Full-time Job function Human Resources Industries: Real Estate, IT Services and IT Consulting, and Public Relations and Communications Services #J-18808-Ljbffr

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