Employee Experience

Company Description

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Why Join Us?

• Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions.

• Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.
  Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.

• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Job Description

We are seeking a highly skilled and experienced Employee Experience & Relations Specialist to join our dynamic team.

The ideal candidate will have a minimum of 3 years of proven experience in employee engagement, employee relations, strategic planning, collaborating with senior leaders to align initiatives with organizational goals, and overseeing continuous improvement efforts.

The role will ultimately contribute to a thriving workplace environment through innovative strategies and policy adherence.

What you will be doing:

• ProcessImprovements: Spot areas where the employee experience can be improved and devise plans to address them. Being process driven is important.

• Performance Management: Collaborate with HR and managers to refine performance management processesand implement feedback mechanisms.

• General HR Support: Consult and console provide guidance, to managers which the HR team supports

• Communication: Foster transparent communication between employees, managers, and leadership, and develop strategies for internal communication.

• Change Support: Help employees and managers navigate organizational changes while ensuring a positive employee experience.

• Data Analysis: Collect and analyze employee feedback to identify trends and areas for improvement, using data to guide decision-making.

• Collaboration Across Departments: Work with HR, talent acquisition, senior leaders and other departments to align employee experience strategies & ensure a seamless employee journey.

• Stakeholder Relationships: Build and maintain relationships with key stakeholders, including senior leadership and department heads.

• Continuous Improvement: Regularly assess the effectiveness of employee experience initiatives and adjust them as necessary to enhance employee satisfaction.

• Policy Compliance: Ensure that all employee experience initiatives comply with relevant laws, regulations, and company policies.

• Industry Awareness: Stay updated with industry trends and best practices to continuously innovate and improve the employee experience.

Qualifications

• At least 3 years of experience in human resources, employee engagement, employee relations or a related field

• Willing to report on-site at our Makati office at least once a week

• Preferably can start immediately

• Experience with data analysis and using insights to drive improvements in employee experience.

• Strong knowledge of relevant employment laws, regulations, and compliance requirements.

• Forward-thinking approach to employee experience, staying updated with trends, technologies, and best practices in the field.

• Strong project management skills with the ability to meet deadlines.

• Excellent interpersonal, presentation, and communication skills.

• Experience in an international or multicultural environment is a plus.

• Proficient in self-directed tasks and thrives in an independent work environment.

• Previous experience working in the financial or banking sector and international companies would be highly regarded

Additional information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.

• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a week.

• Holistic wellbeing programs offering 24/7 support

• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.

• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.

• Monthly internet subsidy to help you stay productive at home.

• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.

• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big