Labor Relations Specialist

Labor Relations Specialist page is loadedLabor Relations Specialist Apply locations Pasig City time type Full time posted on Posted 30+ Days Ago job requisition id R10517

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

• Come for a career, stay for the fun

• HMO coverage for you and your family

• Yearly Kick Off Parties with major giveaways (like the car in 2024)

• Grow your career - yes, we love to promote internally

• Do meaningful work and collaborate with the best

A Glimpse into Your New Role
The Labor Relations Specialist is a critical role within the People and Culture Department in its objective to maintain and achieve industrial peace. The role is focused on the general administration of Company policies and programs, and employee discipline. Ensuring grievance and disciplinary proceedings are performed consistent with the company policy and law is a core responsibility. Knowledge on Philippine labor laws and issuances from the DOLE and other government agencies, and keeping abreast of its developments, are of equal importance.

This position reports to the Labor Relations Manager and supports the HR Business Partner and HR Advisors in dealing with disciplinary actions or proceedings across various campaigns and departments of the organization.
You must be well-versed on Philippine labor laws and other pertinent rules and regulation. This includes familiarity of company policies and processes, and make sure that these are conscientiously complied with and enforced throughout the organization.

• Review incident report or complaint against employees.

• Conduct investigation on disciplinary action.

• Prepare and issue Notice to Explain, Notice of Administrative Hearing/Conference, among others.

• Conduct and facilitate administrative hearing/conferences on grave offenses.

• Recommend or determine appropriate resolution on administrative cases.

• Serve and discuss administrative resolutions/decisions to all concerned.

• Address labor-related concerns, including counseling and discipline of employees.

• Organize activities and forums that will enrich people management and employee discipline.

• Conduct trainings on Company policies and procedures.

• Prepare and contribute on constructing company policies.

• Carry-out efforts to maintain and enhance harmonious relationship between the management and employees.

• Prepare status and accomplishment report.

• Submit report required by the government for compliance.

• Serves as a critical resource to the HRBPs and HR Advisors in matters of Labor Relations.

• Proactively educates himself on changes in public policies in order for the organization to be up-to-date, and to implement necessary changes on its internal policies.

• Perform such other tasks that may be assigned.

What You'll Bring

• At least 3 years of experience on the role (preferred by not strictly required).

• Advanced knowledge in labor laws, including DOLE advisories and other related standards.

• Sound decision-making skills.

• Creative and resourceful in solving problems.

• Good verbal communication skills.

• Excellent formal and persuasive writing skills.

• Familiarity in SEnA and arbitration proceedings in DOLE and NLRC (preferred but not strictly required).

• Computer literate with proficiency in MS Word, MS Excel and MS PowerPoint.

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each other.

What are you waiting for?
Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.

We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted.We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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