Leadership & Organizational Development Manager

Leadership & Organizational Development Manager

Afni, Inc. Quezon City, National Capital Region, Philippines

• Work closely with the Director of Leadership & Organizational Development to provide optimal strategy and programs for talent and leadership development within Afni (executive, director, manager, coach, and functional leaders).
• Provide site and program support including observing coaching sessions and providing development feedback. Audit coaching for quantitative and qualitative feedback. Facilitate coaching calibration sessions.
• Observe, coach, and develop US Leadership & Organizational Development Specialists and Senior Specialists. Facilitate meetings and development sessions for individual and team growth.
• Build, source and curate level-specific content to support identified programs.
• Develop communication strategies to raise awareness for Leadership & Organizational Development.
• Work closely with US succession planning processes. Support delivery of curriculum to develop high-potential internal talent for critical roles across all levels of leadership. Maintain a high degree of confidentiality.
• Oversee onboarding delivery for new leaders and new manager first year experience, including orientation and assimilation activities, to ensure they are effectively delivering intended results.
• Ensure all supporting leadership development processes are aligned, valid, measured against desired outcomes/deliverables, and are reported.
• Stay current on leading trends in leadership development/OD and be a thought leader for senior HR and executives on leadership development best practices. Establish strategic partnerships with peer groups, professional societies and outside vendors to raise awareness on industry best practices, trends, processes, and incorporate findings into current Leadership and Professional development strategies.

• Bachelor's degree in Organization Development, Business Administration or other related field, preferred.
• Certifications in Situational Leadership II, StrengthsFinder, DDI, or other content vendors preferred.
• Minimum of 5 years of experience designing and delivering leadership, talent development, and management programs.
• Significant experience interacting with executives and facilitating executive-level meetings.
• Minimum of 3 years of experience in call center industry.
• Strong credentials and personal brand; ability to coach and develop at all organizational levels.
• Ability to curate and scale content to meet the needs of the learner level.
• Ability to deliver face-to-face and virtually, leveraging available tools.
• Expertise with adult learning theory and selecting appropriate delivery methods.
• History of building and fostering positive relationships, both internally and externally. Ability to collaborate and partner with other subject matter experts and business leaders.
• Proven ability to influence, educate, and gain support of senior leaders for leadership development and related activities.
• Adaptable to change; able to shift between strategy, design, and delivery. Resourceful and results-oriented.
• Self-motivated and able to motivate others.
• Ability to manage multiple complex assignments in a fast-paced environment.
• Strong business acumen, client-service orientation, and results focus.
• Strong verbal, written, and presentation skills. Able to simplify complex topics for diverse audiences.
• Proven track record in program or project management and cross-functional collaboration.
• Experience in analytics, including qualitative and quantitative methods.
• Practical, action-oriented approach with a focus on achieving high-quality results within budget.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Human Resources
• Industries: Insurance, Outsourcing and Offshoring Consulting, and Telecommunications