Senior Developer ServiceNow

Senior Developer ServiceNow at TALENTMATE Job Description This position will formulate and implement solutions for ServiceNow requirements. The incumbent will also provide support (ServiceNow changes, requests, incidents) and configuration. Main Duties ServiceNow Development & Configuration Collaborate with teams to gather detailed requirements for new features or changes. Analyze current system capabilities and identify improvements or gaps. Configure and update ServiceNow workflows and settings to meet business needs. Conduct testing to ensure accuracy and performance of updates. Assist business users during User Acceptance Testing (UAT). ServiceNow Support & Maintenance Investigate and resolve reported issues by replicating problems and implementing long‑term solutions. Review and fulfill user requests, ensuring feasibility and efficiency. Track and report resolution progress in line with service level agreements (SLAs). Communication & Collaboration Coordinate with vendors and internal contacts to identify and fix process issues. Work closely with users to solve problems and suggest improvements. Additional Functions Keep up to date on the latest industry trends in ServiceNow. Perform any additional tasks as the need arises. Qualifications Educational Background Graduate of a 4- or 5‑year course in Computer Science or Computer Engineering. Certifications (ITIL v3, ServiceNow System Administration/Development) are a plus. Experience Software development experience in any platform (Web, Mobile, Desktop) for at least seven (7) years. At least four (4) years relevant experience in ServiceNow solution design and implementation. Four (4) years of experience in maintaining and supporting applications (Incident Management, Request Management, Escalation, and Troubleshooting). ServiceNow knowledge in Business Rules, Access Controls, Script Includes, UI Actions, Client Scripts, GlideRecord, Workflows. Experience with web service integration (API, SOAP, REST, JSON, XML). Front‑end technologies: HTML, JavaScript, CSS, XML. Experience with Agile/Scrum methodology. Knowledge of IT service management. Familiar with LDAP, Microsoft Active Directory. Experience in professional people management / technical thought leadership an advantage. Prior leadership experience an advantage. Technical Skills Understanding of Software Development Life Cycle and best practices. Familiar with the ServiceNow ITSM products. Proficient in Office Applications (Excel, Word, PowerPoint). Abilities Capable of supporting end‑to‑end implementations (from requirements gathering to deployment to user training). Demonstrated capability in data management, problem solving and independent/team collaboration. Strong communication and writing skills. Time‑management, multitasking, planning, scoping and organizing skills. Excellent attention to detail and quality consciousness. Adaptability to a variety of personalities and working under pressure and tight deadlines. Self‑starter with a keen interest in new solutions. Team player. Nice to Have Prior leadership experience. Knowledge of Agile/Scrum methodology. Knowledge of IT service management. Experience with Incident Management, Service Request Management, Problem Management, Change Management and other ITIL process areas. Familiar with LDAP, Microsoft Active Directory. Other Work Conditions Work time: 2 pm to 11 pm Manila. Observe US holidays. Extended work time where required. Job Details Role Level: Mid-Level Work Type: Full‑Time Country: Philippines City: Quezon City, National Capital Region Company Website: Job Function: Engineering Industry: Climate Technology Product Manufacturing Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. #J-18808-Ljbffr