Technical Support Specialist
19 hours ago
Join to apply for the Technical Support Specialist (Tier II) role at Penbrothers . Direct message the job poster from Penbrothers. Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Role As a Technical Support Specialist (Tier 2), you'll be instrumental in ensuring that customers receive exceptional support for a suite of software products. Your role will involve resolving intricate technical issues, providing comprehensive troubleshooting assistance, and collaborating closely with cross-functional teams to deliver prompt solutions. What you’ll do Provide advanced technical support to customers via email, phone, or chat channels. Troubleshoot and resolve escalated technical issues related to our software products. Analyze and diagnose complex software problems, identifying root causes and implementing effective solutions. Collaborate with Tier 1 support team members to elevate and prioritize issues as needed. Document support interactions, solutions, and troubleshooting steps in our CRM system. Communicate effectively with customers to ensure a positive support experience and customer satisfaction. Work closely with the product development and quality assurance teams to report bugs and provide feedback for product improvement. Stay up-to-date on product features, enhancements, and industry trends to provide accurate and relevant support. What You Bring Bachelor's degree in Computer Science or related field. Minimum of 1-2 years of experience as Tier 2 or L2 Technical Support for software or applications. Excellent problem-solving and analytical abilities. Ability to work independently and collaboratively. Strong communication and interpersonal skills. Willingness and ability to work on night shift following US business hours. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Specialty Trade Contractors Referrals increase your chances of interviewing at Penbrothers by 2x. Sign in to set job alerts for “Technical Support Specialist” roles. #J-18808-Ljbffr
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Technical Support Specialist
18 hours ago
Eastern Manila District, Philippines Apex Fintech Solutions Full time6 days ago Be among the first 25 applicants Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, simplifying, automating, and facilitating access to financial markets for all. Our robust suite of fintech solutions supports clients such as Stash, Betterment, SoFi, and Webull,...
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Eastern Manila District, Philippines Fresh Prints Full timeOverview Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote company with most of our team based in India and the Philippines. Frontier helps companies build full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. If you apply and are accepted, we screen...
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Customer Support Specialist
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Technical Support Specialist
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Manila, National Capital Region, Philippines Uplink Information System Inc. Full time $104,000 - $130,878 per yearCompany DescriptionEstablished in April 1998, Uplink Information System, Inc. provides top-tier computer networking products and services with outstanding customer support and fair pricing. With a dealer network of over 600 resellers across the archipelago, Uplink is committed to delivering high-quality, reliable, and high-performance solutions to meet...
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Operations & Data Support Specialist
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Remote Technical Support Representative
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Eastern Manila District, Philippines MCI Full timePosition Overview MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, providing Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across multiple industries such as healthcare, retail, government, education, telecom, technology e‑commerce,...
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Web Optimization
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Technical Support Specialist
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, Metro Manila, Philippines Coefficient ? Full timeJoin to apply for the Technical Support Specialist role at Coefficient Join to apply for the Technical Support Specialist role at Coefficient Coefficient is a no-code SaaS tool that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in...
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Technical Support Specialist
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Manila, National Capital Region, Philippines OutForce Inc. Full time ₱800,000 - ₱1,200,000 per yearJob SummaryWere seeking a motivated and customer-focused Customer Support Specialist, to join our friendly team.This role is all about problem solving and ensuring our customers satisfaction, making it an ideal opportunity for those with excellent communication and interpersonal skills. As a member of our team, youll be the first point of contact for our...
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Technical Support Specialist
1 week ago
Manila, Philippines SGS Full timeSGS Manila, National Capital Region, Philippines Technical Support Specialist SGS Manila, National Capital Region, Philippines Company DescriptionWe are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and...