Technical Sales Manager

11 hours ago

Metro Manila Philippines Michael Page Full time
  • Great opportunities for professional and personal growth
  • Competitive salary and benefits

About Our Client

Leading solutions provider in food processing technology industry

Job Description

  • To carry out aftermarket products, activities and develop spare parts, upgrade and service contract business.
  • Sales target responsibility (spares, services, retrofits inbound and revenue).
  • Owner of overview of spare parts quotes / orders and follow up.
  • Opportunity and Pipeline Creation / management (Sales force) and Sales Funnel.
  • Monthly sales forecast on product line
  • Responsible customer satisfaction
  • Responsible for clear sales information (kick off, all written details, creating clear "picture of the customer" points plan, silhouette progress)
  • Maintain customer relation (visits, calls) and installed base (administration)
  • Yearly customer visit plan based on Operational plan and customer silhouettes
  • Identification customer needs
  • Handle Customer complaints and warranty (receiving and follow up)
  • Follow up outstanding invoices
  • Owner of the first line communication calls, break down, PO, escalation
  • Owner of regular conference call about operations follow up with support of Help desk/Engineering
  • Managing new customer (silhouette E) after take over off project management through learning curve with customer care approach
  • Managing/Maintain content customer care contract
  • Managing connection with Technical Customer Care Support and Back Office Operation.
  • Cooperation within Customer Care Sales SEA direction and liaison with new equipment sales team.

The Successful Applicant

  • Minimum Bachelor Degree in Mechanical / Electrical / Chemical Engineering preferably or Business Administration
  • Minimum 5 years experience in aftermarket sales with similar industry.
  • Good knowledge in aftermarket product sales
  • Strong capabilities in managing / supervising aftermarket projects
  • Strong commercial knowledge.
  • Strong interpersonal skills, able to communicate with local and international colleagues
  • Able to work under pressure
  • Able to work independently as well as enjoy being part of a team
  • Multitasking and able to work in matrix organisation
  • Able to travel and work at flexible hours as the job may require
  • Good command of written and spoken English
  • Familiar with computer usage, Windows, Office, Visio, and Internet Applications and CRM (or Salesforce)
  • Possess own vehicle / driving license

What's on Offer

  • Great opportunities for professional and personal growth
  • Competitive salary and benefits
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