Experienced Call Center Manager
3 weeks ago
Overview Join to apply for the Experienced Call Center Manager role at MCI . Full-Time MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities Oversee daily operations of the contact center, ensuring KPIs and SLAs are consistently met. Lead and mentor supervisors, team leads, and support staff. Analyze performance data and implement strategies for improvement. Collaborate with clients to align on goals, expectations, and service delivery. Manage workforce planning, scheduling, and resource allocation. Drive employee engagement, retention, and professional development. Ensure compliance with company policies and client requirements. Qualifications Bachelor’s degree in Business, Operations, or a related field. 5+ years of experience in a contact center, with at least 2 years in a management role. Strong leadership, analytical, and communication skills. Proficiency in contact center tools, CRM systems, and reporting platforms. Experience managing multiple teams or campaigns. Locations and Legal/Compliance All MCI Locations: Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Compensation and Benefits Starting compensation is based on experience; competitive benefits and incentives to support and reward team members. HMO Coverage plus a dependent; Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage. Dental coverage; in-house dental assistance worth ₱5,000. Free meals during training; career growth and learning; allowances for rice, clothing, laundry, and meals. Performance and loyalty bonuses; routine workplace disinfection; opportunities for growth and promotion. Employee shuttle services; company retreats and off-site events; social and networking opportunities. Work Environment and Equal Opportunity This job operates in a professional office environment. Reasonable accommodations are provided in accordance with applicable laws. MCI maintains a work environment free from discrimination and encourages diversity. This description is intended to provide a general overview of the role and is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this job description at any time. #J-18808-Ljbffr
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Experienced Call Center Manager
2 weeks ago
San Fernando, Philippines MCI Full timeFull-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee...
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Experienced Call Center Operations Supervisor
3 weeks ago
San Fernando, Philippines MCI Full timeExperienced Call Center Operations Supervisor MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking an Experienced...
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Experienced Call Center Trainer
3 weeks ago
San Fernando, Philippines Mass Markets Full timeJoin to apply for the Experienced Call Center Trainer role at Mass Markets Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in...
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San Fernando, Philippines MCI Full timeOverview Experienced Call Center Quality Assurance Supervisor. MCI is hiring an Experienced QA Supervisor to lead quality assurance efforts across multiple BPO campaigns. You’ll supervise QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality. Full-Time position based in Tubao, Ilocos Region, Philippines....
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Experienced Call Center Recruiter
3 weeks ago
San Fernando, Philippines MCI Full time3 months ago Be among the first 25 applicants Full-Time Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking...
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Experienced Call Center Operations Supervisor
2 weeks ago
San Fernando, Philippines MCI Full timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Call Center Representative
4 weeks ago
San Fernando, Philippines Mass Markets Full timePosition OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Position OverviewMCI is a leading Business Process Outsourcing...
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Experienced Call Center Client Services Manager
2 weeks ago
San Fernando, Philippines MCI Full timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Experienced Call Center Client Services Manager
2 weeks ago
San Fernando, Philippines MCI Full timeFull‑Time Client Services Manager – experienced account leadership in a BPO contact center. Responsibilities Primary point of contact for assigned client accounts. Conduct regular business reviews and performance presentations. Monitor service delivery, ensuring adherence to SLAs and KPIs. Collaborate with operations, QA, and training teams to resolve...
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Call Center Agent
4 weeks ago
San Fernando, Philippines MCI Full timeFull-Time Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
