Experienced Call Center Client Services Manager
4 days ago
Full‑Time Client Services Manager – experienced account leadership in a BPO contact center. Responsibilities Primary point of contact for assigned client accounts. Conduct regular business reviews and performance presentations. Monitor service delivery, ensuring adherence to SLAs and KPIs. Collaborate with operations, QA, and training teams to resolve issues. Identify opportunities for account growth and service improvement. Manage client onboarding, transitions, and change requests. Track and report on client satisfaction and feedback. Qualifications 3+ years of client services or account management in a BPO. Strong relationship management and communication skills. Ability to analyze data and present insights to clients. Experience managing multiple client accounts. Bachelor’s degree in Business, Communications, or a related field. Locations Must be authorized to work in the country where the job is based. Background Checks Level II security investigation with fingerprint required. Drug screening required (does not apply in Canada). Benefits HMO coverage plus a dependent. Dental coverage. Free meal during training. Career growth and learning opportunities. Allowances for rice, clothing, laundry and meals. Performance and loyalty bonuses. Employee shuttle services. Company retreats and off‑site events. Frequent workplace disinfection and fogging. Opportunities for growth and promotion. Sharpen social skills while meeting new friends. In‑office rewards, raffles, recognition gifts, and treats. Compensation & Benefits That Fit Your Life MCI offers competitive compensation that scales with experience and a variety of benefits designed to reward and support our team members. Apply today to join an employer that values your contribution. Apply Now Submit a full application on the MCI careers page, complete all screening questions, and take the brief pre‑employment test. ADA & Accessibility Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations to qualified applicants and employees with a disability. Contact Human Resources for accommodation requests. Equal Employment Opportunity MCI is an equal opportunity employer. We embrace diversity and provide a work environment free from discrimination. MCI does not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws and regulations. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances local and federal where an employee works. #J-18808-Ljbffr
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Experienced Call Center Manager
2 weeks ago
San Fernando, Philippines MCI Full timeOverview Join to apply for the Experienced Call Center Manager role at MCI . Full-Time MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a...
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San Fernando, Philippines MCI Full timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Experienced Call Center Manager
18 hours ago
San Fernando, Philippines MCI Full timeFull-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee...
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Experienced Call Center Operations Supervisor
2 weeks ago
San Fernando, Philippines MCI Full timeExperienced Call Center Operations Supervisor MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking an Experienced...
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Experienced Call Center Trainer
2 weeks ago
San Fernando, Philippines Mass Markets Full timeJoin to apply for the Experienced Call Center Trainer role at Mass Markets Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in...
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San Fernando, Philippines MCI Full timeOverview Experienced Call Center Quality Assurance Supervisor. MCI is hiring an Experienced QA Supervisor to lead quality assurance efforts across multiple BPO campaigns. You’ll supervise QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality. Full-Time position based in Tubao, Ilocos Region, Philippines....
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Experienced Call Center Trainer
4 weeks ago
San Fernando, Philippines MCI Full timeOverview Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for an Experienced Call Center Trainer to...
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San Fernando, Philippines MCI Full timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Call Center Representative
2 weeks ago
San Fernando, Philippines Mass Markets Full timePosition OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Position OverviewMCI is a leading Business Process Outsourcing...
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Experienced Call Center Recruiter
2 weeks ago
San Fernando, Philippines MCI Full time3 months ago Be among the first 25 applicants Full-Time Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking...
