Experienced Call Center Quality Assurance Supervisor
3 weeks ago
Overview Experienced Call Center Quality Assurance Supervisor. MCI is hiring an Experienced QA Supervisor to lead quality assurance efforts across multiple BPO campaigns. You’ll supervise QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality. Full-Time position based in Tubao, Ilocos Region, Philippines. Responsibilities Supervise QA analysts and oversee daily monitoring of agent interactions. Conduct calibration sessions to ensure scoring consistency across teams. Analyze QA data and trends to identify performance gaps and training needs. Provide coaching and feedback to improve agent quality scores. Collaborate with Operations and Training to implement quality improvement plans. Ensure compliance with client requirements and internal QA standards. Prepare and present quality reports to internal leadership and clients. Qualifications Associate Degree, Certification or equivalent combination of training and experience. Minimum 3 years of QA experience in a BPO, with at least 1 year in a supervisory role. Strong analytical, coaching, and communication skills. Familiarity with QA tools, CRM systems, and reporting platforms. Detail-oriented with a focus on accuracy and compliance. Employment details and requirements Must be authorized to work in the country where the job is based. Must be willing to submit to a LEVEL II background and/or security investigation with fingerprint; offers contingent on results. Must be willing to submit to drug screening (not applicable in Canada). About EEO and workplace At MCI, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based on merit and qualifications. MCI provides reasonable accommodations as required by law. #J-18808-Ljbffr
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Experienced Call Center Operations Supervisor
3 weeks ago
San Fernando, Philippines MCI Full timeExperienced Call Center Operations Supervisor MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking an Experienced...
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Experienced Call Center Manager
3 weeks ago
San Fernando, Philippines MCI Full timeOverview Join to apply for the Experienced Call Center Manager role at MCI . Full-Time MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a...
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Experienced Call Center Operations Supervisor
2 weeks ago
San Fernando, Philippines MCI Full timePOSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Experienced Call Center Trainer
3 weeks ago
San Fernando, Philippines Mass Markets Full timeJoin to apply for the Experienced Call Center Trainer role at Mass Markets Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in...
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Experienced Call Center Manager
2 weeks ago
San Fernando, Philippines MCI Full timeFull-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee...
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Clinical Quality Assurance
1 day ago
San Fernando, Central Luzon, Philippines WESTLAKE MEDICAL CENTER Full time $104,000 - $130,878 per yearGraduate of any 4yr courseAt least three (3) years of experience in Quality Assurance, Customer Service role, and supervisory or leadership role.With knowledge in ISO 9001 Documentation, Leadership Training, Problem Solving Tools and Techniques, QC tools, process analysis, 7S and 8D, Customer Service Training, Leadership TrainingWith experience in healthcare...
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Quality Assurance
1 week ago
San Fernando, Philippines MCI Full timeOverview Full-Time Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. As a Quality Assurance (QA) Specialist, you...
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Experienced Call Center Recruiter
3 weeks ago
San Fernando, Philippines MCI Full time3 months ago Be among the first 25 applicants Full-Time Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking...
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Quality Assurance
6 days ago
San Fernando, Philippines MCI Full timeLOCATION San Fernando, PHPOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. As a Quality Assurance (QA)...
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Contact Center Quality Assurance Manager
3 weeks ago
San Fernando, Philippines MCI Full timeOverview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be responsible for ensuring service quality, compliance, and...
