Experienced Call Center Quality Assurance Supervisor
16 hours ago
Overview Experienced Call Center Quality Assurance Supervisor. MCI is hiring an Experienced QA Supervisor to lead quality assurance efforts across multiple BPO campaigns. You’ll supervise QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality. Full-Time position based in Tubao, Ilocos Region, Philippines. Responsibilities Supervise QA analysts and oversee daily monitoring of agent interactions. Conduct calibration sessions to ensure scoring consistency across teams. Analyze QA data and trends to identify performance gaps and training needs. Provide coaching and feedback to improve agent quality scores. Collaborate with Operations and Training to implement quality improvement plans. Ensure compliance with client requirements and internal QA standards. Prepare and present quality reports to internal leadership and clients. Qualifications Associate Degree, Certification or equivalent combination of training and experience. Minimum 3 years of QA experience in a BPO, with at least 1 year in a supervisory role. Strong analytical, coaching, and communication skills. Familiarity with QA tools, CRM systems, and reporting platforms. Detail-oriented with a focus on accuracy and compliance. Employment details and requirements Must be authorized to work in the country where the job is based. Must be willing to submit to a LEVEL II background and/or security investigation with fingerprint; offers contingent on results. Must be willing to submit to drug screening (not applicable in Canada). About EEO and workplace At MCI, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based on merit and qualifications. MCI provides reasonable accommodations as required by law. #J-18808-Ljbffr
-
San Fernando, Philippines Mass Markets Full timePOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are hiring an Experienced QA Supervisor to lead our quality...
-
San Fernando, Philippines MCI Full timeOverview Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are hiring an Experienced QA Supervisor to lead our...
-
Experienced Call Center Operations Supervisor
17 hours ago
San Fernando, Philippines MCI Full timeExperienced Call Center Operations Supervisor MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking an Experienced...
-
San Fernando, Philippines MCI Full timeLOCATION San Fernando, PHPOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are hiring anExperienced QA...
-
Experienced Call Center Manager
16 hours ago
San Fernando, Philippines MCI Full timeOverview Join to apply for the Experienced Call Center Manager role at MCI . Full-Time MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a...
-
Experienced Call Center Operations Supervisor
4 weeks ago
San Fernando, Central Luzon, Philippines MCI Full timeOverviewExperienced Call Center Operations Supervisor to lead a team of agents, manage performance, coaching, and ensure operational excellence across BPO campaigns.ResponsibilitiesSupervise daily operations and ensure adherence to KPIs and SLAs.Monitor agent performance and provide regular coaching and feedback.Manage schedules, attendance, and real-time...
-
Experienced Call Center Manager
4 weeks ago
San Fernando, Central Luzon, Philippines MCI Full timeOverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for an Experienced Call Center Manager to oversee...
-
Experienced Call Center Manager
3 weeks ago
San Fernando, Philippines MCI Full timeOverview Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to...
-
Experienced Call Center Operations Supervisor
2 weeks ago
San Fernando, Philippines MCI Full timeOverview Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking an Experienced Operations Supervisor to lead a...
-
Experienced Call Center Trainer
15 hours ago
San Fernando, Philippines Mass Markets Full timeJoin to apply for the Experienced Call Center Trainer role at Mass Markets Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in...
