Application Tech Support Practitioner

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Application Tech Support Practitioner

Mandaluyong, National Capital Region ₱ - ₱

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Job Description

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Responsibilities:

• Works on Service tickets and tasks for updating the CMDB
• Generates weekly, monthly out of box reports for KPI reporting
• Performs reconciliation activity with discovery sources for identifying inventory gaps
• Hands on experience on ServiceNow CMDB and Asset tables
• Analytical bend of mind to work on large sets of inventory data

Required skills:

• Domain subject matter skills (depends on project- HW/CMDB, ELP, license desk etc)
• Program/Project Mgmt. Skills (Scope, Communication, Stakeholder, Change, Issue, Risk, Closure, etc)
• Leadership skills (Problem solving, delegation, decision making, communication, time management, goal setting, relationship building)
• Objective Key Results (relates to Operational/Delivery Excellence)
• Experience in using SAM toolsets (ServiceNow SAM Pro, Flexera, Snow Software)
• Minimum 2 year(s) of experience

Notes:

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Software Support

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Position Overview:

The AutoCount Software Support role is responsible for providing exceptional technical assistance and support to dealers and customers using AutoCount software products. This position requires strong technical knowledge, excellent problem-solving skills, and a customer-centric mindset.

Responsibilities:

• Customer Support: Respond promptly to customer inquiries, providing technical assistance and troubleshooting guidance via phone, email, or chat.
• Identify and resolve customer issues, including software installation, configuration, usage, and integration.
• Ensure timely and effective resolution of customer concerns, adhering to defined service level agreements.
• Document customer interactions in the CRM system.
• Escalate complex issues to higher-level technical support or development teams as needed.
• Product Knowledge and Training: Develop a deep understanding of AutoCount software products, stay updated on releases, and conduct product training sessions.
• Issue Resolution and Troubleshooting: Investigate and analyze software-related issues, reproduce problems, and collaborate with internal teams to resolve defects or enhancements.
• Customer Relationship Management: Build relationships, provide proactive updates, and relay feedback to product teams.

Requirements:

• Bachelor's degree in Computer Science, IT, or related field.
• 1 year of experience in technical support or similar role (Software industry preferred).
• Strong technical knowledge of POS and accounting software products.
• Excellent problem-solving and communication skills; ability to explain technical concepts clearly.
• Familiarity with SQL and databases; ability to write and debug queries.
• Detail-oriented with good time management and ability to work independently or in a team.
• Willingness to work 24x7 shifting schedule (as applicable).

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Software Support Engineer

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Job Description

Join Etrading Software - Build the Future of Fintech with Us

At Etrading Software, we empower global markets with trusted, high-quality data services, fostering fairness and transparency for all. We are a team driven by trust, innovation, and collaboration, working on cutting-edge financial technology solutions that shape the future.

About the Opportunity:

We are looking for a Software Support Engineer with Unix and web application experience to support trading applications used internationally. The Software Support Engineer will determine and research client issues such as product functionality and develop timely solutions.

About the Role:

• Providing software application support for Java/web applications in an AWS infrastructure
• Specialist knowledge of operating systems, devices, applications, and software
• Consulting with the software development team, internal users, and clients to improve application performance
• Managing ticketed query system and maintaining a knowledge base of queries and resolutions
• Establishing root causes of application errors and escalating as needed
• Analyzing application functionality and suggesting improvements
• Communicating with vendors maintaining infrastructure
• Configuring and maintaining application services
• Developing run books of operational processes and automating where possible
• Improving monitoring and owning related dashboards
• Troubleshooting customer tickets
• Continuously improving team, tools and processes

About You:

• 5+ years in 2nd/3rd line client-facing application support
• Strong UNIX/Linux knowledge; AWS or cloud experience
• SQL knowledge and database understanding
• Experience with Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka
• Experience with Jira/Jira Servicedesk
• Ability to create client-facing documentation and runbooks
• Willing to work 24x7 shifts

Advantages:

• MongoDB experience
• Scripting experience
• FIX applications experience

Why Join Us?

We offer a balanced, hybrid work environment with opportunities for growth and a focus on diversity and collaboration. Open, transparent culture and strong emphasis on wellbeing.

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2

Unix Software Application Support Analyst

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OPENTEXT

OpenText is a global leader in information management with a people-first culture. This role provides technical support in production environments, troubleshooting Unix/Linux issues, and handling EDI-related error reporting.

What You Need to Succeed:

• Unix experience required; basic scripting
• Strong English communication; ability to explain technical concepts
• EDI knowledge is a plus

Notes:

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Manager, Technical Support for Security Software

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Why N-able

N-able is seeking a Technical Support Manager to lead a team of Technical Support Engineers. Responsibilities include ensuring timely resolution of client issues, KPI monitoring, coaching, and cross-functional collaboration.

What You'll Do:

• Manage day-to-day operations, recruitment, training, and performance reviews
• Monitor case load and KPIs; drive process improvements
• Escalate and resolve client issues with cross-functional teams
• Assign projects and develop team objectives
• Analyze customer satisfaction data to coach and improve

What You'll Bring:

• 2+ years managing a technical support team; 3+ years in technical support
• Cybersecurity software support preferred
• Strong leadership, communication, and problem-solving skills
• Multiple benefits listed (insurance, PTO, stock, etc.)

About N-able: a global software company with a hybrid 2-3 days in-hub model

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6

Technical Support

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Qualifications:

• Engineering degree or related field

Responsibilities:

Quality testing and asset handling; setup OS and software configurations; QA checks; prepare units for delivery; multicast loading; ensure correct configuration; packaging and delivery approval.

Work Location:

• Brgy. Ugong, Pasig

Other benefits listed

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7

Technical Support

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Technical Support | Temp Work At Home

Who Can Apply?

College Graduates – No BPO experience needed

At least 6 months BPO experience for Undergraduates & SHS Graduates

Must have active Viber and strong internet

Residing within Everise locations or nearby areas

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8

Technical Support

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Job Description

Qualifications:

• Bachelor's in Electrical/IT/related field
• Fresh grads welcome; training provided

Responsibilities:

• QA testing and on-site support; ability to travel and work on weekends
• Location: Cainta, Rizal

Job Type: Full-time

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