Outbound Sales Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Outbound Sales Representatives are sought to support a variety of exciting projects for some of the world’s most recognizable brands. You will connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive in a fast-paced, performance-driven environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process orders accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Maintain accurate records and safeguard customer information
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance, punctuality, and performance expectations

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-oriented
• Ability to multitask and manage time effectively
• Comfortable in a fast-paced, evolving environment
• Team player with strong interpersonal skills

Conditions of Employment

• All MCI Locations – Must be authorized to work in the country where the job is based
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint (offers contingent on results)
• Must be willing to submit to drug screening (offers contingent on results)

Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social engagement and recognition programs
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Other Important Details

• Physical Requirements – Office environment; largely sedentary; ability to sit/stand for long periods; operate computer and telephone headset; may move about the office; may lift up to 40 pounds.
• Reasonable Accommodation – MCI provides reasonable accommodations as required by ADA; contact Human Resources for accommodations.
• Diversity and Equality – MCI is an equal opportunity employer; policy against discrimination; qualifications based on merit; includes protections for protected classes and consideration of qualified applicants with criminal histories where allowed by law.

About MCI

MCI helps customers take on CX and DX challenges differently, providing CX, DX, and IT services, and a portfolio including BPM, BPO, and related services. MCI employs 10,000+ individuals with 150+ client partners across various brands and locations.

Disclaimer

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise this description at any time. This description is not an employment contract.

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