Outbound Sales Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries such as healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding organization.

Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands.

In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training , you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process orders accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Maintain accurate records and safeguard customer information
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance, punctuality, and performance expectations

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-oriented
• Ability to multitask and manage time effectively
• Comfortable in a fast-paced, evolving environment
• Team player with strong interpersonal skills

Compensation & Benefits

At MCI, compensation is based on experience and includes a range of benefits and incentives to support and reward our team members. Details may vary by geography.

What You Can Expect From MCI

Our benefits go beyond a paycheck. Team members enjoy:

• HMO Coverage plus a dependent option
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Disinfection and workplace safety measures
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social and networking opportunities
• Additional in-office rewards and recognition

Physical Requirements

This job operates in a professional office environment. The role is largely sedentary and involves using a computer and telephone headset. May require occasional movement within the office and lifting up to 40 pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Willingness to undergo level II background and/or security investigation with fingerprint; offers contingent on results
• Willingness to submit to drug screening; offers contingent on results

Reasonable Accommodation

In line with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request. Contact Human Resources for accommodation requests.

Equal Opportunity Employer

MCI is committed to a diverse, inclusive workplace. All aspects of employment are based on merit and qualifications. We do not discriminate on age, race, gender, religion, or other protected characteristics, and we will consider qualified applicants with criminal histories in accordance with local and federal law.

About MCI (parent Company)

MCI helps customers tackle CX and DX challenges with industry-leading solutions that deliver experiences and performance. We provide BPO, staff augmentation, contact center services, IT services, and more. MCI employs 10,000+ professionals with 150+ client partners across multiple brands and locations.

The description above provides a general overview and is not an all-inclusive list of duties, responsibilities, and qualifications. The employer reserves the right to revise this job description at any time. This is not a contract of employment and may be terminated at will by either party.

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