Outbound Sales Representative

3 weeks ago

San Fernando, Philippines Mass Markets Full time

Overview

Outbound Sales Representative (Healthcare) | On-site at Mass Markets. This role involves connecting with prospective customers, promoting and upselling products and services, and delivering exceptional customer experiences. You will work in a fast-paced, performance-driven environment with industry-leading training.

Position Details

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities
  • Make outbound and receive inbound calls in a professional and courteous manner
  • Educate customers on products and services, identifying upsell opportunities
  • Understand customer needs and recommend tailored solutions
  • Use internal systems to manage accounts and process orders accurately
  • Research and resolve customer issues, coordinating with other departments as needed
  • Follow scripts, policies, and procedures to ensure consistency and compliance
  • Maintain accurate records and safeguard customer information
  • Escalate complex issues to supervisors or appropriate teams
  • Stay current with training, updates, and system changes
  • Meet attendance, punctuality, and performance expectations
Candidate Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Dependable and punctual with a strong work ethic
  • Strong problem-solving and conflict resolution skills
  • Customer-focused, empathetic, and solution-oriented
  • Ability to multitask and manage time effectively
  • Comfortable in a fast-paced, evolving environment
  • Team player with strong interpersonal skills
Compensation & Benefits

Starting compensation is based on experience. We offer a variety of benefits and incentives, designed to be competitive and to grow with you over time. Benefits and incentives may vary by geography.

  • HMO Coverage plus a dependent
  • Dental Coverage and in-house dental assistance
  • Meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Company-sponsored events and employee shuttle services
  • Opportunities for growth and promotion
  • Disinfection and safety measures in the workplace
Conditions of Employment
  • Must be authorized to work in the country where the job is based
  • Willing to submit up to a LEVEL II background and/or security investigation with fingerprint; offers contingent on results
  • Willing to submit to drug screening; offers contingent on results
Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination and harassment and provide reasonable accommodations as required by law.

About Mass Markets / MCI

MCI helps customers take on CX and DX challenges differently, offering solutions in customer contact management, IT services, BPM/BPO, and related services. MCI employs 10,000+ people with 150+ client partners across North America and beyond.

Apply today if you’re ready to join a company that recognizes your contributions and supports your growth.

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