Vendor Manager Support
7 days ago
Overview Employment Type: Full-Time EmploymentWork Setup: 100% OnsiteWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: 100,000 to 150,000 PHP/Monthly Position Overview: Support the Senior Vendor Manager to ensure overall BPO center performance meets company expectations and ensures the success of the overall customer experience Duties and Responsibilities Monitor daily voice and digital contact center activities for multiple vendor locations. Responsible for analyzing operational reporting to determine performance gaps/operational opportunities to ensure Vendor KPI goals are achieved. Attend and co-facilitate with Samsung Quality Department to ensure vendors operate in accordance with established QA processes internally and externally. Daily, Weekly and Monthly reporting of KPI and Operational reporting and activities for voice, chat and email channels. Operational Tools Ad hoc Reporting GenAI and Agent Desktop Guided Workflow observation to ensure optimal internal and external customer experience Support Snr VM with other operational SEA departments PIC onshore location PIC Support Snr VM with escalated issues presented by SEA Support Snr VM with BPO Escalated Issues (policy, process, system, customer impacting outlier issues). Support Snr VM in providing support to voice and digital BPOs in questions or concerns related to product information or company policies/processes/procedures. Identify, analyze and offer solutions for training gaps identified from reporting and monitoring observations. Assist with after-hours vendor issues and outages to ensure minimal customer impact. Support Snr VM with facilitating daily calls with vendors for touch-base of previous day performance Offer suggestions and solutions for voice and digital channels to improve the customer experience and improve operational performance. Identify, analyze and offer solutions for training gaps identified from reporting and monitoring observations. Assist with after-hours vendor issues and outages to ensure minimal customer impact. Support Snr VM with facilitating daily calls with vendors for touch-base of previous day performance Offer suggestions and solutions for voice and digital channels to improve the customer experience and improve operational performance. Performance Standards Vendor KPI Performance Content quality goals set by management. Customer survey results on satisfaction ratio. Implementation of approved systems, processes and content. Required management reports. Qualifications Bachelor’s degree in Business, Operations Management, or related field 3-5 years customer service/technical support management experience. Strong knowledge and use of PC, Windows, and MSOffice applications. Exceptional verbal and written communication skills. Knowledge of operating and installing consumer electronics products. Solid leadership skills. Demonstrate highly analytical approach to problem solving. Knowledgeable of call center metrics and KPIs related to voice and digital channels Experience with client/vendor relationship management within a call center Passion for customer service focus and adept at analyzing customer experience results Ability to present analytical data and findings or other reporting related information via written and/or verbal presentation WHY INTELASSIST? We grow together. We value your effort. We aim to empower you. #J-18808-Ljbffr
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Vendor Manager Support
2 days ago
Quezon City, National Capital Region, Philippines Intelassist Full time ₱1,200,000 - ₱1,800,000 per yearEmployment Type:Full-Time EmploymentWork Setup:100% OnsiteWork Schedule:Night Shift (Following U.S. Eastern Time Zone)Location:Eastwood, Libis, Quezon CitySalary Package:100,000 to 150,000 PHP/MonthlyPosition OverviewSupport the Senior Vendor Manager to ensure overall BPO center performance meets company expectations and ensures the success of the overall...
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Vendor Manager Support
2 days ago
Eastwood, Quezon City, PH Intelassist Full time ₱1,200,000 - ₱1,800,000 per yearEmployment Type: Full-Time Employment Work Setup: 100% Onsite Work Schedule: Night Shift (Following U.S. Eastern Time Zone) Location: Eastwood, Libis, Quezon City Salary Package: 100,000 to 150,000 PHP/MonthlyPosition Overview:Support the Senior Vendor Manager to ensure overall BPO center performance meets company expectations and ensures the success of the...
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Vendor Manager
2 days ago
Eastwood, Quezon City, PH Intelassist Full time ₱1,200,000 - ₱2,400,000 per yearEmployment Type: Full-Time EmploymentWork Setup: 100% OnsiteWork Schedule: Night Shift (Following U.S. Eastern Time Zone)Location: Eastwood, Libis, Quezon CitySalary Package: 100,000 to 170,000 PHP/MonthlyDuties and Responsibilities:The Vendor Manager will oversee and drive performance across our outsourced customer service BPO partners located in India and...
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Procurement and Vendor Management Support
3 weeks ago
Iloilo City, Philippines DOXA Talent Full timeProcurement and Vendor Management Support ROLE SUMMARY Our client is seeking an Executive Assistant who will provide comprehensive support by managing email communications, curating daily priorities, coordinating vendor relationships, scheduling travel, and facilitating project coordination. This role ensures that the client can focus on high‑value...
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Vendor Manager
1 week ago
Paranaque City, Calabarzon, Philippines Landers Full time ₱900,000 - ₱1,200,000 per yearAs a Vendor Manager, the incumbent is responsible to the smooth working relationship with all the third-party vendors supporting the HR functions for the organization.Vendor ManagementPartners with varied Manpower Agencies to ensure deployment of manpower needs of the storeMonitors the performance and delivery of the agencies as noted in the term...
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Vendor Governance Management Analyst
2 days ago
Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per yearJob Description:The Analyst – Vendor Governance Management reports locally to the Director, 3rd Party Vendor Risk Governance in MBPS and supports the Sr. Director, Vendor Governance Management in Canada (Business Unit) and is responsible for ensuring effective risk management of the Company's vendors globally. As a critical element of the first line of...
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Vendor Manager
7 days ago
Paranaque City, Calabarzon, Philippines Landers Full time ₱1,200,000 - ₱2,400,000 per yearThe Vendor Manager will be responsible for overseeing the overall management of third-party manpower agencies and ensuring that store staffing requirements are efficiently met. The role focuses on optimizing vendor performance, ensuring compliance with company standards and labor regulations, and supporting store HR operations to maintain a stable and...
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Vendor Manager
5 days ago
Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱120,000 - ₱180,000 per yearVendor Manager facilitate and maintain relationships between the organization and vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors. Vendor managers also cultivate and maintain relationships with vendors.DUTIES AND RESPONSIBILITIESDeveloping and sustaining long-standing relationships with...
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IT Vendor Analyst
3 weeks ago
Quezon City, Philippines Manulife Full timeManulife Quezon City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the IT Vendor Analyst role at Manulife This is an exciting opportunity to join the GWAM IT Vendor Management Team as an IT Vendor Analyst with a strong development background. In this role, you will contribute to our mission by managing...
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Vendor Governance Management Senior Analyst
1 week ago
Quezon City, Philippines Manulife Full timeVendor Governance Management Senior Analyst – Manulife – Quezon City, National Capital Region, Philippines The Vendor Governance Management Senior Analyst reports locally to the Director, 3rd Party Vendor Risk Governance at MBPS and supports the Sr. Director, Vendor Governance Management in Canada. The role is responsible for ensuring effective risk...
