Service Desk Analyst L1
3 weeks ago
Wipro Manila, National Capital Region, Philippines Service Desk Analyst L1 The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives. Role Purpose The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives. Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalations as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver Performance Parameters Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience Personal Attendance Documentation etc. Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. #J-18808-Ljbffr
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Service Desk Analyst
4 weeks ago
, Metro Manila, Philippines Espire Infolabs Full timeJob Overview Get AI-powered advice on this job and more exclusive features. Referrals increase your chances of interviewing at Espire Infolabs by 2x. Get notified about new Service Desk Analyst jobs in Metro Manila . Qualifications Relevant experience in Service Desk Analyst with a strong customer interaction experience Good troubleshooting skills Exposure...
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Manila, Philippines Deutsche Bank Full timeAFC and Compliance- L1 Transaction Monitoring- Sr. Analyst Join to apply for the AFC and Compliance- L1 Transaction Monitoring- Sr. Analyst role at Deutsche
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Service Desk L1
2 weeks ago
Manila, National Capital Region, Philippines Unisys Full time ₱200,000 - ₱250,000 per yearWhat Success Looks Like In This RoleWith guidance, performs routine support duties, including:o Assisting with first line user support by guiding users through the necessary steps to restore functionality,o Troubleshooting hardware, software and connectivity issues using remote access toolso Escalating complex issues to 2nd and 3rd level resolver teams, ando...
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Service Desk Team Lead
2 weeks ago
, Metro Manila, Philippines LanceSoft, Inc. Full timePosition : Service Desk Team Leader Location : Hybrid Setup Manila Shift : Regular Shift Key Responsibilities Lead and manage the Service Desk team to deliver exceptional technical support to end‑users. Support L1 and L2 agents with day‑to‑day questions related to client incidents, requests, and queries. Monitor ticket queues and ensure SLAs and KPIs...
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Service Desk Analyst
2 weeks ago
Manila, Philippines Capgemini Full timeCapgemini Manila, National Capital Region, Philippines 1 day ago Be among the first 25 applicants Role Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base. 1–2 years’ work experience in customer services support or having equivalent skills; soft skills a must....
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Service Desk Analyst
1 week ago
Manila, National Capital Region, Philippines Espire Infolabs Full time ₱30,000 - ₱60,000 per yearRelevant experience in Service Desk Analyst with a strong customer interaction experienceGood troubleshooting skillsExposure to Active Directory, DNS, DHCP, and VPNWilling to work in a 24x7 environment and provide weekend coverage, if needed.Ability to multitask in a fast-paced environment.Excellent ability to learn and articulate technical concepts.Strong...
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Service Desk Analyst L2
4 weeks ago
Manila, Philippines Wipro Full timeJob Location Wipro Manila, National Capital Region, Philippines Job Title Service Desk Analyst L2 Role Overview The purpose of this role is to be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end user issues in line with Wipro's Service Desk objectives. Responsibilities Primary user support and customer service Respond...
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Service Desk Analyst
1 week ago
Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per yearRole Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...
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Manila, Philippines Gratitude Inc Full timeJob Title: Multilingual Service Desk AnalystRequired spoken language can be any of the following: Latvian, Lithuanian, Danish, GermanCategory: Service Desk / End User ServicesMain location: Philippines, Metropolitan Manila, Taguig (Onsite)Salary: PHP 80,000 - 85,000 (Latvian, L ´ t ivian, Danish) PHP 90,000 - 100,000: GermanEmployment...
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Service Desk Technician L1
2 weeks ago
Manila, National Capital Region, Philippines Milestone Technologies Full time ₱250,000 - ₱450,000 per year*Company Overview* Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...
