Service Desk Team Lead

2 weeks ago


Metro Manila Philippines LanceSoft, Inc. Full time

Position : Service Desk Team Leader Location : Hybrid Setup Manila Shift : Regular Shift Key Responsibilities Lead and manage the Service Desk team to deliver exceptional technical support to end‑users. Support L1 and L2 agents with day‑to‑day questions related to client incidents, requests, and queries. Monitor ticket queues and ensure SLAs and KPIs are consistently met. Provide guidance and mentorship to team members, fostering skill development and performance improvement. Act as an escalation point for complex technical issues and ensure prompt resolution. Identify root causes of problems and take responsibility for timely solutions; escalates unusual or complex problems to higher levels for resolution. Conduct regular performance reviews. Qualifications BA/BS degree and minimum 3+ years of relevant experience. Excellent verbal and written communication in English and any additional applicable languages. Seniority level Associate Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr



  • Manila, National Capital Region, Philippines HedgeServ Full time ₱40,000 - ₱80,000 per year

    OverviewThe Service Desk Team Lead is a critical role in maintaining the HedgeServ global engineering and operations functions. This role includes the support, maintenance, and the coordination of resources in support of both the tech stack and the operations technologies that facilitate their management. The position will reflect a combination of technology...

  • Service Desk Engineer

    4 weeks ago


    , Metro Manila, Philippines Satellite Office Full time

    Overview SERVICE DESK ENGINEER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN SERVICE DESK ENGINEER? The Service Desk Engineer will act as...


  • Manila, National Capital Region, Philippines HedgeServ Full time ₱60,000 - ₱120,000 per year

    At HedgeServ, we're redefining what's possible in fund administration. With more than $700 billion in assets under administration, we partner with the world's most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.Our...


  • Manila, Philippines Unisys Full time

    Service Desk Team Lead Unisys Manila, National Capital Region, Philippines Responsibilities Troubleshoots and resolves complex issues, including maintenance of hardware/software, client propriety, COTS and Unisys applications, and issues with voice communication and voicemail systems. Assists with resolution of network connectivity, printing, and remote...

  • Service Desk Manager

    2 weeks ago


    Eastwood, Metro Manila, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱1,200,000 - ₱2,400,000 per year

    About Us is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where...


  • , Metro Manila, Philippines ATOS Information Technology Inc. Full time

    Shift Schedule: Shifting Work Setup: Onsite Location: McKinley, Taguig/MOA, Pasay Job Qualifications Candidates must have Excellent English communication skills. Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field. At least 1 years’ Service Desk/Helpdesk/Technical Support experience is...

  • Service Desk Analyst

    3 weeks ago


    , Metro Manila, Philippines Orro Group Full time

    Direct message the job poster from Orro Group Cyber | Networking | Collaboration | Cloud | Managed Services | Professional Services | Everything In-between | Ex-Apple, Microsoft & Amazon | Location: Manila Work covered business hours + rostered weekends This isn’t just another Service Desk role. At Orro, we’re building something different; a connected,...


  • Manila, National Capital Region, Philippines Capgemini Full time ₱1,200,000 - ₱2,400,000 per year

    Key ResponsibilitiesThe Team Leader will provide management and leadership to a team of support staff. They will be responsible for ensuring all current and newly referred individuals are properly assessed and that high quality, person-centred support is provided for all supported individuals. They will ensure support teams have the skills and competences...


  • Manila, National Capital Region, Philippines Capgemini Full time ₱1,200,000 - ₱2,400,000 per year

    Key Responsibilities The Team Leader will provide management and leadership to a team of support staff. They will be responsible for ensuring all current and newly referred individuals are properly assessed and that high quality, person-centred support is provided for all supported individuals. They will ensure support teams have the skills and competences...

  • Service Desk Analyst

    4 weeks ago


    , Metro Manila, Philippines Espire Infolabs Full time

    Job Overview Get AI-powered advice on this job and more exclusive features. Referrals increase your chances of interviewing at Espire Infolabs by 2x. Get notified about new Service Desk Analyst jobs in Metro Manila . Qualifications Relevant experience in Service Desk Analyst with a strong customer interaction experience Good troubleshooting skills Exposure...