Workforce Real time Analyst

About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.For more information, visit: The Real-time...

eTeam Taguig, National Capital Region, Philippines Real time Analyst eTeam Taguig, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Direct message the job poster from eTeam - Experience using BI tool such as Looker and Salesforce - Experience meeting with and presenting information to senior leadership. ...

Sutherland Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Lead - Real Time Analyst role at Sutherland Sutherland Taguig, National Capital Region, Philippines Join to apply for the Lead - Real Time Analyst role at Sutherland Company DescriptionWe are Company DescriptionWe are One Sutherland — a...

Real Time Command Center Analyst (Workforce Management) - Officer Citi, Taguig, National Capital Region, Philippines Overview The Workforce Management Real Time Command Center Analyst is an developing officer-level role. You will be the main point of contact for the back-end intraday management of Citi's multiple customer contact lines, analyzing data and...

The Workforce Analyst is a pivotal role in ensuring the business optimizes its manpower to meet client deliverables efficiently. This role will focus on forecasting staffing needs, analyzing real-time workload and volume trends, and ensuring scheduling and intraday management processes meet both employee and business needs.Key Responsibilities:Forecasting...

Are you ready to join the team that is responsible for identifying the needs of call-center lines of businesses and optimizing service levels in real-time? Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members. As a Workforce Senior Specialist II on the Real-Time...

Job Description: Ensure that client’s Customer Experience teams meet all of our SLAs in responding to our customers in a promptly manner. Job Duties - Monitor real-time queue and to work closely with multiple vendor partners to meet Key Performance Indicators (KPI) - Manage the daily/intraday performance reports and update status to Leadership - Manage...

Qualifications Experience using BI tools such as Looker and Salesforce SQL experience a plus Experience meeting with and presenting information to senior leadership. Expert level in Google Sheets Strong analytical and problem solving skills Minimum of 3 years of relevant experience in Workforce Management / Operations Expertise in real-time management,...

Overview:Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.Updates and processes data for real-time performance analysis.Obtains quantifiable performance figures (i.e. call...

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