20865226578 - Call Center Agent 1

2 hours ago

Metro Manila Philippines Activate Talent Full time

Job Title: Call Center Agent 1

Schedule: TBD , US Business Hours, EST

Role Overview:

We are seeking a friendly and articulate Call Center Agent to join our team. The ideal candidate will possess excellent communication skills and the ability to engage with clients in a warm, personable manner. You will be the first point of contact for clients, handling inquiries, scheduling appointments, and providing information about our services.

Key Responsibilities:

  • Answer incoming calls and respond to client inquiries in a courteous and professional manner.
  • Schedule and confirm appointments for spa services.
  • Provide detailed information about spa treatments, services, and promotions.
  • Address and resolve client concerns or complaints with empathy and efficiency.
  • Maintain accurate client records and update appointment schedules.
  • Collaborate with spa staff to ensure seamless client experiences.
  • Follow up with clients to confirm appointments and solicit feedback on services.
  • Perform other administrative duties as assigned.
  • Proven experience as a call center agent or in a customer service role.
  • Great Communication Skills: Exceptional verbal and written communication skills.
  • Not Robotic: Ability to engage with clients in a warm, friendly, and personable manner.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Proficiency in using call center software and CRM systems.
  • Excellent organizational and time management skills.
  • Ability to work flexible hours, including weekends and holidays.
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