Service Desk Specialist

2 weeks ago

Manila, Philippines Jocson College Inc. Full time

Responsibilities Job Profile: Service Desk Analyst Location: Manila, Philippines. Citizenship: Only Filipino citizens are eligible to apply. Minimum Qualifications: Candidate must possess at least a Bachelor's/College Degree, Doctorate Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Computer Science/Information Technology, Engineering (Computer). Fresh Grad / Entry Level specializing in Technical and Helpdesk Support or equivalent. Required language(s): English, Filipino. Job Description: Responsible for providing the first line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Monitors installed systems, identifies problems, and takes corrective action. Identifies, manages, escalates, and resolves technical issues. Installs and configures software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoots all information technology issues, including software, hardware, and networking. Key Responsibilities: 1st Level telephone and other media contact support. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Understand various media sources that interface with the Service Desk. Support multiple clients through customer service professionalism and insight. Key Skills: Knowledge of MS Office, MS Exchange, and MS Windows networks. Languages: English and local languages of the countries it supports. Additional Info Location: Manila, National Capital Region (NCR). #J-18808-Ljbffr

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