Service Desk Specialist

6 days ago

Manila, Philippines Jocson College Inc. Full time
Responsibilities

Job Profile: Service Desk Analyst

Location: Manila, Philippines.

Citizenship: Only Filipino citizens are eligible to apply.

Minimum Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree, Doctorate Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Computer Science/Information Technology, Engineering (Computer).
  • Fresh Grad / Entry Level specializing in Technical and Helpdesk Support or equivalent.
  • Required language(s): English, Filipino.

Job Description:

  • Responsible for providing the first line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
  • Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers.
  • Monitors installed systems, identifies problems, and takes corrective action. Identifies, manages, escalates, and resolves technical issues.
  • Installs and configures software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
  • Troubleshoots all information technology issues, including software, hardware, and networking.

Key Responsibilities:

  • 1st Level telephone and other media contact support.
  • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
  • Understand various media sources that interface with the Service Desk.
  • Support multiple clients through customer service professionalism and insight.

Key Skills:

  • Knowledge of MS Office, MS Exchange, and MS Windows networks.
  • Languages: English and local languages of the countries it supports.
Additional Info
  • Location: Manila, National Capital Region (NCR).
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