AVP Fraud Operations
2 weeks ago
About the Role We are seeking an experienced AVP Fraud Operations to lead and manage a large team responsible for fraud prevention and resolution across multiple operational areas, including Tactical Operations, Watchlist Screening, and Credit Solutions. This role requires a strong leader who can balance compliance, regulatory requirements, and operational efficiency while driving innovation, employee engagement, and superior customer experience. Position AVP Fraud Operations Work Schedule Flexible Shifts Key Responsibilities Lead and manage a midsize leadership team (:13 front-line managers) with indirect oversight of :250 associates. Ensure delivery on core metrics such as performance, productivity, quality, compliance, and customer experience. Act as a customer advocate, managing escalations and driving improvements in customer satisfaction. Develop and coach front-line managers, fostering teamwork, engagement, and accountability. Translate business strategies into operational and performance requirements through learning and development initiatives. Ensure adherence to policies, compliance requirements, and service-level standards. Collaborate with partner sites to identify risks, gaps, and process opportunities, implementing improvements and reducing defects. Drive strong and consistent communication across teams and locations. Lead and participate in projects to enhance processes, systems, and overall efficiency. Design and implement reward and recognition programs to boost associate performance. Partner with internal and external auditors to ensure compliance readiness. Identify and implement innovative solutions to streamline operations and improve productivity. Required Qualifications Bachelor's degree in any discipline with a minimum of 12 years' experience in financial services or customer service (or 14+ years of relevant experience in lieu of a degree). At least 10 years of experience supervising credit card related operations, managing external vendor relationships, and driving innovation. Minimum 6 years of call center managerial experience in a multinational environment. Strong communication skills with the ability to influence and collaborate across all levels of the organization. Proven track record in managing compliance requirements and mitigating operational risks. Ability to manage multiple priorities, time-sensitive deliverables, and complex projects. Willingness to work shifts, weekends, and holidays on a rotational basis. Desired Skills Demonstrated success leading large teams (20+ employees) in a customer service or fraud operations setting. Strong organizational, prioritization, and time-management skills. Proven ability to deliver change, solve complex problems, and influence decision-making. Experience handling customer/client escalations with strong business acumen. Ability to engage cross-functionally and work with senior leadership. Why Join Us This is a high-impact leadership role where you will directly shape fraud operations for thousands of customers. You will have the opportunity to lead large teams, collaborate across regions, and implement process improvements that enhance customer trust and business performance. If you are a strategic thinker with a passion for leadership, innovation, and operational excellence, this role offers an exciting platform to make a significant difference. #J-18808-Ljbffr
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Cebu City, Central Visayas, Philippines EXL Full time ₱1,200,000 - ₱2,400,000 per yearJob SummaryThe AVP of Training will lead the development and execution of training strategies for life and annuities insurance processes within a BPO environment. This role requires a seasoned leader with a proven track record in managing training functions and a deep understanding of life and annuities insurance operations. The AVP will ensure that training...
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Cebu City, Central Visayas, Philippines Verve Corporate Full time ₱900,000 - ₱1,200,000 per yearWe're seeking a detail-oriented and data-driven Fraud & Payments Operations Specialist to protect our game economies and player ecosystems from payment abuse. You will be together with the team on the front lines of fraud detection and account review, balancing real-time reaction and thoughtful investigation to maintain transaction integrity across our...
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AVP, Collections Multi-Stage
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Bank Operations Head
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Bank Operations Head
2 days ago
Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱2,160,000 - ₱2,400,000 per yearWe are looking for an Operations Head, AVP level for our client in MakatiApplicants MUST have at least 8 years of experience in the Banking Industry as a Manager or higher (non negotiable)Role: Operations HeadLevel: AVPIndustry: BankingLocation: MakatiSet up: OnsiteSchedule: Mon to Fri, dayshiftSalary: 180k to 250kJob SummaryThe Head of Operations is...
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Fraud and Risk Analyst
2 weeks ago
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AVP, Operations Officer
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Makati City, National Capital Region, Philippines MUFG Bank, Ltd., Manila Branch Full time ₱500,000 - ₱1,500,000 per yearDo you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships,...
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Anti-Fraud Manager
2 days ago
Quezon City, National Capital Region, Philippines Manulife Full time ₱1,500,000 - ₱2,500,000 per yearWe're looking for anAnti-Fraud Managerto join our Integrated Compliance Services team at MBPS. In this role, you are will lead the ongoing enhancement and strategic oversight of Manulife's established Anti-Fraud Program. This role is responsible for coordinating fraud risk management activities across segments, ensuring effective fraud prevention, detection,...
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AVP - Property Manager
3 weeks ago
Quezon City, Philippines Marivent Hotels and Resorts Inc. Full timeAbout the Role Provalue Property Services, Inc., a trusted affiliate of Marivent Hotels & Resorts Inc., is looking for a highly qualified Assistant Vice President (AVP) – Property Manager to lead and oversee its property management operations. This is a key strategic leadership role suited for a results-oriented professional with strong technical...
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6 days ago
Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱1,500,000 per yearWe're looking for an Anti-Fraud Manager to join our Integrated Compliance Services team at MBPS. In this role, you are will lead the ongoing enhancement and strategic oversight of Manulife's established Anti-Fraud Program. This role is responsible for coordinating fraud risk management activities across segments, ensuring effective fraud prevention,...
