AVP Fraud Operations

4 weeks ago

Cebu City, Philippines Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8 Full time

About the Role

We are seeking an experienced AVP Fraud Operations to lead and manage a large team responsible for fraud prevention and resolution across multiple operational areas, including Tactical Operations, Watchlist Screening, and Credit Solutions. This role requires a strong leader who can balance compliance, regulatory requirements, and operational efficiency while driving innovation, employee engagement, and superior customer experience.

Position

AVP Fraud Operations

Work Schedule

Flexible Shifts

Key Responsibilities
  • Lead and manage a midsize leadership team (:13 front-line managers) with indirect oversight of :250 associates.
  • Ensure delivery on core metrics such as performance, productivity, quality, compliance, and customer experience.
  • Act as a customer advocate, managing escalations and driving improvements in customer satisfaction.
  • Develop and coach front-line managers, fostering teamwork, engagement, and accountability.
  • Translate business strategies into operational and performance requirements through learning and development initiatives.
  • Ensure adherence to policies, compliance requirements, and service-level standards.
  • Collaborate with partner sites to identify risks, gaps, and process opportunities, implementing improvements and reducing defects.
  • Drive strong and consistent communication across teams and locations.
  • Lead and participate in projects to enhance processes, systems, and overall efficiency.
  • Design and implement reward and recognition programs to boost associate performance.
  • Partner with internal and external auditors to ensure compliance readiness.
  • Identify and implement innovative solutions to streamline operations and improve productivity.
Required Qualifications
  • Bachelor's degree in any discipline with a minimum of 12 years' experience in financial services or customer service (or 14+ years of relevant experience in lieu of a degree).
  • At least 10 years of experience supervising credit card related operations, managing external vendor relationships, and driving innovation.
  • Minimum 6 years of call center managerial experience in a multinational environment.
  • Strong communication skills with the ability to influence and collaborate across all levels of the organization.
  • Proven track record in managing compliance requirements and mitigating operational risks.
  • Ability to manage multiple priorities, time-sensitive deliverables, and complex projects.
  • Willingness to work shifts, weekends, and holidays on a rotational basis.
Desired Skills
  • Demonstrated success leading large teams (20+ employees) in a customer service or fraud operations setting.
  • Strong organizational, prioritization, and time-management skills.
  • Proven ability to deliver change, solve complex problems, and influence decision-making.
  • Experience handling customer/client escalations with strong business acumen.
  • Ability to engage cross-functionally and work with senior leadership.
Why Join Us

This is a high-impact leadership role where you will directly shape fraud operations for thousands of customers. You will have the opportunity to lead large teams, collaborate across regions, and implement process improvements that enhance customer trust and business performance. If you are a strategic thinker with a passion for leadership, innovation, and operational excellence, this role offers an exciting platform to make a significant difference.

#J-18808-Ljbffr

  • Assistant Vice President, Fraud Operations

    3 weeks ago

    Cebu City, Philippines Synchrony Financial Full time

    Job Description: Role Title: AVP - Fraud Operation Company Overview:  COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and...

  • Fraud & Payments Operations Specialist

    4 weeks ago

    Cebu City, Philippines Gamigo Philippines Incorporated Full time

    We’re seeking a detail-oriented and data-driven Fraud & Payments Operations Specialist to protect our game economies and player ecosystems from payment abuse. You will be together with the team on the front lines of fraud detection and account review, balancing real-time reaction and thoughtful investigation to maintain transaction integrity across our...

  • AVP Operations – Process Management

    5 days ago

    Quezon City, Philippines HSBC Full time

    Overview HSBC Quezon City, National Capital Region, Philippines Join to apply for the AVP Operations – Process Management role at HSBC . Some careers shine brighter than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services...

  • Senior Manager, Fraud Prevention

    4 weeks ago

    Cebu City, Philippines IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • AVP Operations – Process Management

    1 week ago

    Quezon City, National Capital Region, Philippines HSBC Full time ₱1,200,000 - ₱2,400,000 per year

    Some careers shine brighter than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • AVP, Collections Multi-Stage

    3 weeks ago

    Cebu City, Philippines Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8 Full time

    Overview Join to apply for the AVP, Collections Multi-Stage role at Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8 . The Assistant Vice President for Collections leads and manages a midsize inbound/outbound or manual outbound collections call center unit servicing one or more portfolios, including direct leadership of frontline portfolio control...

  • AVP - Property Manager

    2 weeks ago

    Quezon City, Philippines Marivent Hotels Full time

    About the Role Provalue Property Services, Inc., a trusted affiliate of Marivent Hotels & Resorts Inc., is looking for a highly qualified Assistant Vice President (AVP) – Property Manager to lead and oversee its property management operations. This is a key strategic leadership role suited for a results-oriented professional with strong technical expertise...

  • Security and Fraud Associate

    4 weeks ago

    Cebu City, Philippines East Equator Express Philippines Inc. Full time

    Overview East Equator Express is a start-up and manpower recruitment agency. We provide last mile services including linehaul solutions and supplying manpower to different markets. Responsibilities Conduct on-site investigations, including house-to-house interviews related to fraud and security cases Monitor and analyze CCTV footage as part of...

  • Anti-Fraud Manager

    1 week ago

    Quezon City, Philippines Manulife Financial Full time

    We’re looking for an Anti-Fraud Manager to join our Integrated Compliance Services team at MBPS. In this role, you will lead the ongoing enhancement and strategic oversight of Manulife’s established Anti-Fraud Program. This role is responsible for coordinating fraud risk management activities across segments, ensuring effective fraud prevention,...

  • Anti-Fraud Manager

    7 days ago

    Quezon City, Philippines Manulife Full time

    Overview Manulife, Quezon City, National Capital Region, Philippines. Open role: Anti-Fraud Manager in the Integrated Compliance Services team. The role leads the ongoing enhancement and strategic oversight of Manulife’s Anti-Fraud Program, coordinating fraud risk management activities across segments, ensuring effective fraud prevention, detection, and...