AVP, Collections Multi-Stage

1 week ago


Cebu City, Philippines Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8 Full time

Overview

Join to apply for the AVP, Collections Multi-Stage role at Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8 .

The Assistant Vice President for Collections leads and manages a midsize inbound/outbound or manual outbound collections call center unit servicing one or more portfolios, including direct leadership of frontline portfolio control managers. Supervisory responsibilities and leadership of people are part of all work activities. The role has a shared impact on volume, quality, and timeliness of end results, with an area of impact primarily on closely related work teams.

Responsibilities
  • Lead and manage a call center unit of approximately 100-150 associates and 8+ exempt staff on inbound/outbound collections and manual outbound collections for Retail Card, Payment Solutions & CareCredit platforms
  • Direct leadership of frontline Portfolio Control Team Managers
  • Identify opportunities to leverage existing collections infrastructure, competencies and skill sets to maximize collections effectiveness while optimizing expenses and core collections performance
  • Partner with resources in collections operations, outsourcing, strategy risk and other key stakeholders to ensure timely implementation of strategies and alignment with portfolio goals
  • Analyze performance, including trends, results, collector metrics, strategies and performance problems; develop and implement action plans
  • Provide regular progress and performance updates as necessary to VP Collections and the Collections leadership team
  • Develop Portfolio Control Team Managers and frontline associates on an individual and team basis
  • Use judgment based on the analysis of information
Qualifications/Requirements
  • Bachelor’s degree with a minimum of 2 years experience in financial services collections, operations, or customer service; or, in lieu of a degree, a minimum of 6 years relevant experience
  • Minimum of 3 years of leadership experience in a call center environment, including direct management of people managers, with demonstrated strengths in data analysis and team development
  • Full professional fluency in English
Desired Characteristics
  • Experience in a financial services collections function
  • Ability to drive initiatives that will improve performance
  • Excellent analytical and problem solving skills
  • Demonstrated superior project management skills
  • Strong relationship-building skills
  • Excellent influencing, interpersonal and communication skills
  • Ability to interact with and influence all levels of senior leadership
  • Willingness to be flexible and open to change; global mindset
  • Strong PC proficiency (Microsoft Word, Excel, PowerPoint, Outlook) or comparable software
Seniority level
  • Executive
Employment type
  • Full-time
Job function
  • Accounting/Auditing and Finance
Industries
  • Individual and Family Services
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