Bank Operations Head

3 days ago

Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱1,800,000 - ₱2,500,000 per year


We are looking for an Operations Head, AVP level for our client in Makati


Role: Operations Head
Level: AVP
Industry: Banking
Location: Makati
Set up: Onsite
Schedule: Mon to Fri, dayshift
Salary: 180k to 250k

Job Summary

The Head of Operations is responsible for overseeing and managing the operations department
of the Bank. The role involves ensuring efficient and effective operational processes,
implementing best practices, and maintaining regulatory compliance.

Key Responsibilities
1. Develop and implement operational strategies, policies, and procedures to optimize efficiency
and productivity.
1. Set departmental goals, objectives and key performance indicators (KPIs) aligned with the
overall business objective of the company.
2. Identify opportunities for process improvements and cost reductions within the operations
department.
3. Implement best practices, automation, technology solutions tosgtreamline operations and
enhance customer experience.
4. Conduct regular reviews and assessments of existing processes to identify bottlenecks and
recommend enhancements.
5. Lead, mentor, and manage the operations team.
6. Foster a culture of continuous learning, teamwork, and employee development within the
department.
7. Allocate resources effectively to ensure smooth workflow and timely completion of tasks.
8. Ensure compliance with all applicable banking regulations, laws and internal policies.
9. Stay updated on regulatory changes and ensure necessary changes are implemented in the
operations processes and systems.
10. Conduct regular audits to monitor compliance and address any identified gaps or issues.
11. Identify and mitigate operational risks, including fraud, errors, and non-compliance.
12. Develop and implement risk management frameworks and controls within the operations
department.
13. Monitor key risk indicators and initiate corrective actions as required.
14. Liaise with internal and external stakeholders, including regulators, auditors, and vendors to
address operational matters.
15. Monitor performance of the operations team against established KPIs and metrics.
16. Prepare regular reports and presentations on operational activities, performance and
initiatives for senior management.

Requirements:

Education:  Bachelor's degree in Business Administration, Finance, or
related field.

Experience: With 5 to 10 years experience in banking operations

Knowledge/Skills/Abilities: 

Strong knowledge of banking products, processes,
regulations and industry best practices.
Proven leadership and team management skills, with the
ability to inspire and motivate a diverse team.
Strong interpersonal and communication skills
Excellent analytical, problem-solving and decision-making
abilities.
Proficiency in using banking software, systems and
technology solutions.

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