Customer Support Specialist

Admin Support/Customer Success/Escalations Specialist

Location: Taguig, National Capital Region (Remote position advertised; some listings note onsite).

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will maintain and enhance the relationship between students, GetmyCourse, and partner RTOs. You will handle service recovery callouts, manage escalation calls, coordinate certificate releases, and ensure accurate student allocations.

Key Responsibilities:

• Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions.
• Conduct service recovery callouts to address and resolve student concerns promptly.
• Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students.
• Maintain meticulous records of all escalations and resolutions for future reference.
• Collaborate with the operations team to streamline processes and improve service delivery.
• Monitor and manage accuracy of processing cancellation refunds and certificate releases.
• Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

Key Performance Indicators (KPIs):

• Count of Positive Reviews
• Accuracy on Processing Cancellation Refunds
• Certificate Releasing

Qualifications and Skills:

• Proven experience in a client-facing role (customer support or client success).
• Attention to detail with focus on accuracy and quality.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong interpersonal and written/verbal communication skills.
• Problem-solving mindset with strategic and tactical execution ability.
• Ability to work collaboratively in a team and independently when needed.
• Track record of meeting/exceeding performance metrics.

Benefits: Work from home (remote) with morning shift options. Incentives and various rewards are listed across postings, including health insurance (after 1 year in some listings), travel incentives, and opportunities for promotion.

Location: Taguig City / BGC, Taguig (onsite or hybrid depending on listing).

Overview: provide technical assistance and troubleshooting for users; assist with problems related to computer hardware or software.

Expectations:

• Excellent problem-solving skills
• Teamwork capability
• Attention to detail
• Logical thinking
• Expert knowledge of operating systems and software
• Interpersonal skills for customer contact

Perks:

• Medical HMO insurance up to 400K from day 1 (dependent coverage available)
• Medicine reimbursement
• Incentives

Qualifications:

• College graduate with 1 year IT experience in BPO OR 2 years 5 months IT experience for college undergraduates
• Amenable to work onsite

Salary: Php 22,000.00 – Php 35,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shifts, various shifts including day/evening/overtime
• Weekends possible

Education & Experience:

• Bachelor's preferred; 2 years IT/BPO experience for TSR
• English language skills (preferred)

Locations vary in Taguig/Metro Manila listings. Several postings emphasize urgent hiring, onsite work at BGC Taguig, and remote options depending on client.

Job Summary: provide excellent customer service, resolve inquiries, assist with product information and sales opportunities, and support client conversion through consultative service.

Typical Qualifications:

• College graduate or engaged in college with varying BPO experience requirements per posting (ranges from 0.5 to 2+ years)
• Strong verbal and written English
• Able to work onsite in BGC/Taguig or remotely where noted

Benefits & Perks: health insurance, paid training, paid leaves, performance bonuses, and career growth opportunities; some listings note travel or on-site facilities, gym memberships, and other incentives.

Common Notes Across Listings:

• Some postings include “No Assessment” or “Initial and Final Interviews” and note that process may be virtual or onsite.
• COVID-19 considerations vary; some postings indicate virtual processes only.

Note: This refined description consolidates multiple postings to present a cohesive view of roles commonly labeled as Customer Service/Support, TSR, and Client Success/Esclations Specialist in Taguig area. All content is drawn from the supplied postings and retains original intent where possible.